Managed Social Response Coordinator

Join to apply for the Managed Social Response Coordinator role at Reputation.

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real‑time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation’s AI‑powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve their online reputations.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner and was officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world‑class culture that fuels long‑term success for employees and customers alike.

• Substantial annual recurring revenue from Global Fortune 1000 companies and ongoing worldwide growth.
• Significant funding from venture capital firms such as Bessemer Venture Partners, Kleiner Perkins, and Marlin Equity Partners.
• Trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Health grades, and Entrata.
• Used by major automotive OEMs, healthcare systems, and property management firms across the U.S.
• Executive management committed to a performance‑based culture with rewarding excellence and career development.
• Success thrives on player‑coach managers, teamwork, cross‑functional collaboration, persistence, and hustle.

The Managed Social Response Coordinator oversees and responds to our customers’ social media reviews, surveys, and social media posts, ensuring accurate and consistent responses based on customer‑defined expectations. The ideal candidate mixes technical acumen with operational excellence to drive visibility, consistency, and growth for our customer search presence.

2 days in office on Tuesday and Wednesday (subject to change).

• Review all brand mentions, comments, and direct messages across platforms to gauge sentiment and identify emerging trends or issues.
• Respond to comments, questions, and concerns in a timely and professional manner.
• Collaborate with customers to align responses with brand and loyalty objectives.
• Provide feedback and updates to the Operations, Customer Success, and Managed Services teams.
• Manage projects under tight deadlines.
• Perform additional duties as assigned.

• Bachelor's degree required or currently in the final stages of completing a degree program.
• 0–2 years of experience with social media engagement and community management.
• Technical proficiency with platforms like Google, Facebook, and third‑party source response guidelines and functionality.
• Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Salesforce experience preferred.
• Strong verbal and written communication skills.
• Strong attention to detail and decision‑making.
• Hybrid work environment with a minimum requirement of 2 days onsite per week.
• Open to working a standard or non‑standard shift schedule.

• Flexible working arrangements.
• Career growth with paid training tuition opportunities.
• Active Employee Resource Groups (ERGs) for engagement.
• An equitable work environment.
• Equal opportunity employment: no discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Commitment to building a workforce reflecting diverse backgrounds, experiences, and perspectives.

• Flexible PTO for salary‑paid employees.
• Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1.
• 10 paid company holidays.
• 4 company‑paid “Recharge Days” for wellness.
• Health, dental, and vision insurance.
• 401(k) plan.
• Paid parental leave for all eligible employees as of day 1.
• Employer‑paid short- and long‑term disability and…