Project Manager, Professional Services Operations

Scottsdale, Arizona, United States

At Axon, we're on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

We're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Program Manager, you'll lead critical operational programs that help Global Services & Support scale effectively while improving deployment readiness, operational visibility, and cross-functional execution.

This role sits at the intersection of operations, analytics, and program management. You'll partner closely with teams across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to improve how we plan, deploy, measure, and scale our services. You'll provide the data, structure, and coordination needed to help stakeholders make informed decisions and deliver better outcomes for our customers.

What You’ll Do

Location: HQ Scottsdale
Reports to: Senior Manager, Professional Services Operations
Direct Reports: 0

Program Management & Operational Excellence

• Lead cross-functional programs and initiatives that improve deployment readiness, operational performance, and organizational scalability.
• Own and continuously improve key operating mechanisms that support project intake, deployment readiness, portfolio visibility, and service delivery.
• Translate business needs into clear program plans, milestones, risks, dependencies, and measurable outcomes.
• Drive alignment across stakeholders, identify risks and blockers, and help teams make informed operational decisions.
• Support ongoing business priorities and operational initiatives as organizational needs evolve.
• Design, build, and maintain reporting frameworks that provide visibility into deployment health, backlog trends, operational performance, customer readiness, and resource utilization.
• Develop dashboards, analyses, and presentations that help leaders monitor performance and make data-informed decisions.
• Partner with stakeholders to define meaningful metrics, identify opportunities for improvement, and measure business outcomes.
• Turn ambiguous questions into clear, actionable insights that support operational and strategic decision-making.

Deployment Readiness & Intake Governance

• Review pipeline opportunities and implementation requests to ensure projects are properly qualified, scoped, and prepared for successful delivery.
• Partner with Sales, Customer Success, and Professional Services teams to identify and resolve issues related to implementation requirements, service estimates, customer readiness, and project intake quality.
• Improve intake and handoff processes to reduce operational friction, increase consistency, and improve customer outcomes.
• Serve as a trusted partner in identifying and resolving cross-functional issues before they impact project execution.

Process Improvement & Scale

• Map business processes, document requirements, and lead initiatives that improve operational efficiency and effectiveness.
• Champion automation, standardization, and system enhancements that improve visibility, accuracy, and scalability.
• Coordinate with Commercial Operations, IT, Finance, and other stakeholders to improve workflows, reporting, and data integrity.
• Leverage AI-powered tools and emerging technologies to streamline analysis, documentation, and execution.

Cross-Functional Collaboration

• Build trusted partnerships with stakeholders across Professional Services, Sales, Customer Success, Product, Engineering, Finance, and Operations.
• Facilitate discussions that align teams around priorities, goals, and desired outcomes.
• Ask thoughtful questions, challenge assumptions constructively, and help stakeholders frame business problems before solutions are developed.
• Communicate clearly and effectively to both leadership and frontline teams, tailoring messaging to the audience and situation.

Experience

• Bachelor's degree in a related field or equivalent practical experience.
• 3-5 years of experience in program…