Senior Trust Operations Specialist

Description

Join the Trust Bank team where you can dive into the fast-paced world of trust and operations. We are seeking an enthusiastic and detail-oriented Trust and Operations Associate to collaborate with our energetic team and growing organization. You will play a vital role in helping us exceed our client’s expectations and be a part of Growing Prosperity Together.

JOB TITLE:

SENIOR TRUST OPERATIONS SPECIALIST

DEPARTMENT: WEALTH MANAGEMENT ARIZONA

REPORTS TO:

AVP TRUST OPERATIONS TEAM LEAD

FLSA STATUS: EXEMPT

TYPE OF POSITION: FULL TIME

JOB SUMMARY

The Senior Trust Operations Specialist to join our team in the Greater Phoenix, Arizona Market. The Senior Trust Operations Specialist independently administers and oversees complex trust operational activities in support of the Trust Department. This position exercises discretion and independent judgment in evaluating operational issues, determining appropriate resolutions, implementing process improvements, and ensuring the efficient administration of trust accounts. The role serves as a subject matter expert for trust operations, provides guidance and training to team members, and coordinates workflow management to support departmental objectives.

DUTIES AND RESPONSIBILITIES

• Independently evaluates trust operational activities and determines appropriate actions to ensure accurate and timely processing.
• Administers complex trust account transactions, including wires, ACH transfers, deposits, disbursements, and asset transfers.
• Reviews operational exceptions, identifies risks, and determines corrective actions to ensure compliance with internal policies and regulatory requirements.
• Evaluates account documentation and implements operational procedures for new account openings, account maintenance, and account closures.
• Determines priorities and independently manages daily workflow to meet service standards and operational deadlines.
• Analyzes existing operational processes and recommends improvements to increase efficiency, mitigate risk, and enhance client service.
• Implements approved process enhancements and monitors effectiveness through ongoing evaluation.
• Develops and maintains operational procedures and best practices for trust administration functions.
• Evaluates system functionality and recommends operational solutions to support departmental objectives.
• Coordinates and implements special projects assigned by management.
• Serves as a resource and mentor to Trust Operations staff by providing guidance on complex operational matters.
• Reviews work completed by team members and provides recommendations to improve accuracy, efficiency, and consistency.
• Assists management in developing workflow strategies and allocating operational responsibilities.
• Facilitates communication and collaboration among team members to achieve departmental goals.
• Independently evaluates operational activities for compliance with bank policies, fiduciary standards, and applicable regulations.
• Identifies operational risks and determines appropriate escalation or resolution procedures.
• Reviews reconciliation processes and investigates discrepancies to ensure accurate account administration.
• Monitors federal and state tax withholding processes and implements corrective measures when necessary.
• Collaborates with Trust Officers and other departments to resolve complex operational issues.
• Evaluates client and account-specific requirements and determines the appropriate operational support needed.
• Exercises discretion and independent judgment when responding to operational inquiries and requests.

EDUCATION and/or EXPERIENCE

College or University degree and/or relevant proven work experience is preferred. 5-7 years’ experience in financial servicing or related experience/credentials preferred.

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