Operations Metrics and Reporting Analyst

As the world changes and markets become more competitive, our clients’ needs become more complex. More than ever, we are competing for time, for opportunities, for relevance. Differentiation at all levels, including how we think about and engage with our clients, is so important. Our ambition is to unlock a more sustainable and prosperous tomorrow by helping businesses navigate the world’s risks.

In the Americas, we will live up to that ambition by delivering value far beyond the insurance policies we provide. We are confronting our clients’ risk management challenges by finding solutions that further their strategic goals and help them build more sustainable, thriving businesses.

We are seeking a highly skilled Operations Metrics and Reporting Analyst to join our team. The ideal candidate will possess foundational industry knowledge, experience leveraging large datasets, proficiency in building Excel models and utilizing BI tools, and the ability to create and improve baseline tools and scorecards to measure the performance of our Underwriting Operations department. This position offers the opportunity to make a significant impact on the strategic decisions made by the leadership team.

What will your essential responsibilities include?

• Assist with maintenance of baseline reporting tools to measure the effectiveness of the Underwriting Operations team, including: team/individual performance scorecards, management reporting dashboards, staffing models and production reporting.
• Extract and share relevant insights from reporting to support strategic and tactical decision-making by identifying opportunities for training, process / automation improvements, staffing or service adjustments
• Working closely with Operations leaders, Finance, Innovation Data & Analytics and other teams, assist with development of impactful data presentations (e.g., via Excel, BI, other dashboards)

This Operations Metrics and Reporting Analyst reports to the Sr Operations Metrics and Reporting Analyst.

We’re looking for someone who has these abilities and skills:

• Experience leveraging large datasets, preferably in an insurance setting, with a proven ability to build Excel models and utilize BI tools.
• Ability to collaborate cross-functionally to build and enhance data analysis tools.
• Experience with commercial insurance operations and able to assist with development of metrics to measure the capacity and outputs of operational teams.
• Outstanding presentation skills to assist leadership with strategic decision-making.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their…