Call Center Agent

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Entertainment Travel Associates, based in Tampa, FL, specializes in providing exceptional travel experiences tailored to our clients’ unique needs. Our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry.

The Call Center Agent handles incoming and outgoing calls to assist customers, provide information, and support business goals.

• Answer high-volume calls in a professional and courteous manner.
• Assist customers with questions, troubleshooting, or account updates.
• Document calls, update customer records, and follow scripts when needed.
• Resolve customer issues or elevate to the appropriate department.
• Meet call center performance metrics and service standards.

• Clear communication and active listening skills.
• Ability to remain calm and professional under pressure.

• Competitive salary within the range of $51,000 – $56,000.
• Opportunities for professional growth and internal advancement.
• Supportive and collaborative work environment.
• Skill-building through ongoing training and development programs.
• Full-time position with stable long‑term career potential.

Entry level

Full‑time

Other

Travel Arrangements