Desk Attendant - Part Time

Join to apply for the Welcome Desk Attendant – Part Time role at Village Health Clubs & Spas
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The Village Health Clubs and Spas are premier healthy lifestyle clubs that encourage work‑life balance and healthy living. We offer a fun environment designed to promote health and wellness for both members and employees. Our unique social culture is a great fit for those who want to share their passion for health and fitness.

We provide beautiful facilities, state‑of‑the‑art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.

Our culture statement gets straight to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.

Village Health Clubs & Spas also offers benefits to part‑time employees and qualifying family members, including limited medical, dental, life insurance, vision, short‑term disability and 401(k) for those who qualify. Visit the Village employee benefits page () for more information.

To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards:
People, Places and Programs everyone/every time/everywhere.

• Attract and retain members by consistently providing excellent customer service
• Interact with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Present a professional, positive image that reflects well on the organization
• Greet and check in members with sincere hospitality and effective communication skills
• Have a general knowledge of the club, amenities, programs, and useful information about the area
• Handle and record cash and non‑cash transactions
• Provide exceptional customer/guest service and act in a friendly/ helpful manner at all times
• Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
• Assist members in signing up for programs and activities
• Answer all phones and direct calls to appropriate staff
• Maintain a clean and safe front desk area and any other related areas
• Assist membership where possible to help ensure their successful operation
• Take reservations for tennis, squash and racquet courts
• Other duties as assigned

• Ability to operate multi‑line telephone systems
• Outstanding customer/guest service skills with a friendly, enthusiastic, and helpful demeanor
• Understanding of court reservation systems
• Must be 18 years or older and have a high school diploma or GED
• Basic computer/data entry skills
• Obtain CPR certification within 30 days of hire through company training
• Ability to multi‑task

• Prior high‑end health club/hospitality or related industry experience
• Prior credit card/cash handling experience
• Bilingual language skills (a plus)

This position requires standing for long periods of time, walking, lifting, grasping, bending, kneeling and repetitive wrist movements. It involves clear visual acuity for greeting guests, answering phones, reading and analyzing data, transcribing and using computer monitors. Walking and standing are required daily; lifting up to 25 pounds occurs periodically. The work environment includes typical office or administrative tasks and indoor/outdoor activities related to membership programs.