Host, Customer Service​/HelpDesk, Customer Service Rep

The Host position is the first impression our guests receive of our brand and is the beginning of providing exceptional guest experiences. The host is the designated point person for seating each section appropriately, managing reservations, and setting appropriate expectations of the guest. The Host is accountable for keeping the host area clean and organized, and providing warm, excellent experiences for our guests as they enter and exit our venue.

• Deliver a consistently high level of customer service to each guest and client
• Coordination of seating and dining room flow
• Answering calls and questions that guests may have on their upcoming reservations
• Aware and attentive to guests and their special occasions, food restrictions and special accommodations
• Maintain a safe and clean working environment by complying with health and safety guidelines
• Proactive and anticipate the needs of coworkers around them that may need
• Ensuring that side stations are prepped as needed for business demand
• Build rapport with guests in order to increase repeat clientele
• Ability to work mornings to do administrative work

• Posses a diligent work ethic
• Maintain a clean and professional appearance
• Experience in customer service facing roles
  
  Available to work nights, weekends and holidays
• Must be able to stand for the duration of shifts and lift up to 15 lbs

We use eVerify to confirm U.S. Employment eligibility.