Orthodontic Patient Coordinator at Affiliated Pediatric Dentistry & Orthodontics

Patient Coordinator at Affiliated Pediatric Dentistry & Orthodontics

Affiliated Pediatric Dentistry and Orthodontics is a well‑established pediatric dental practice in Scottsdale with over 40 years of experience. As a concierge practice, we focus on education for young patients and provide high‑end orthodontic care in a welcoming environment.

Position Overview As a Pediatric Dental Patient Care Coordinator, you will be the first point of contact for patients and families, welcoming them, and efficiently managing administrative tasks. Your professionalism, customer service, and attention to detail will uphold our reputation for quality care.

Key Responsibilities

• Patient Engagement:
  Greet patients and visitors warmly, providing exceptional service and addressing needs promptly.
• Appointment Scheduling:
  Manage the calendar, scheduling follow‑up appointments and adapting to unique needs.
• Communication:
  Communicate with patients, families, and team members in person, over the phone, and via email/text.
• Patient
  
  Education:
  
  Provide basic information about treatments and triage dental emergencies by phone.
• Treatment Presentation:
  Clearly present and explain proposed treatments, addressing questions to ensure understanding.
• Financials:
  Handle financial transactions and assist with payment plans as needed.
• Problem Solving:
  Resolve patient concerns professionally and empathetically.

Benefits

• 4‑day work week
• Supportive and collaborative team environment
• Doctors and leadership that value and care for the team
• Professional development opportunities
• Access to advanced orthodontic training and technology
• Modern working environment

Compensation Package (30+ hrs)

• Hourly rate $21‑$24
• Affordable health, dental, vision insurance options
• FSA/HSA
• Short/Long‑term disability options
• 401(k) with up to 4% matching
• Paid time off and paid holidays
• Uniforms provided
• Free pediatric dental care for immediate family after 90 days
• Free orthodontic treatment for employees and immediate family after 1 year
• Practice‑wide monthly bonus structure

Requirements

• Previous experience in a medical or dental coordinator role preferred but not required
• Exceptional customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Proficiency in office software and scheduling systems
• Empathy, patience, and a genuine desire to help others

Ideal Candidate (The 5 Pillars of a Team Player)

• Positive Energy
• Team Oriented
• Committed
• Great Communicator
• Coachable