Sr. Instructional Designer

At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders. Our vision is to be the most admired Pan-Asian restaurant company in the world.

We are seeking an experienced Sr. Instructional Designer to join our Learning & Development team at our Global Support Center in Scottsdale, Arizona.

Design and develop relevant, engaging learning materials, including videos, e-learning modules, workbooks, facilitator and instructor guides, presentations, assessments, and job aids. Apply adult learning theory, instructional design methodology, accessibility considerations, and multimedia best practices to create effective learning experiences.

Update and maintain existing curricula, content, and supporting materials to ensure accuracy, usability, operational relevance, and alignment with the P.F. Chang’s brand.

Partner with Learning & Development, Operations, Culinary, Human Resources, and other cross-functional leaders to assess, prioritize, and address business and performance needs.

Collaborate with subject matter experts to define learning objectives, validate content, and ensure the quality and accuracy of learning solutions.

Support the administration and ownership of the LMS, including content configuration and uploads, course assignments and enrollments, reporting, user troubleshooting, and coordination with HRIS and IT support partners.

Maintain organized learning content, source files, project documentation, version control, and publishing standards.

Manage assigned learning projects from intake through launch, establishing timelines, coordinating reviews, communicating progress, and meeting deadlines.

Evaluate learner feedback, assessment results, and available performance data to recommend improvements to learning content and delivery.

Stay informed of instructional design, learning technology, multimedia, and restaurant training trends, and recommend practical innovations that improve the learner experience.

Identify opportunities to streamline learning development and administration processes while maintaining quality and brand consistency.

Perform other duties and support additional learning initiatives as assigned.

Bachelor’s degree in instructional design, learning and development, education, communications, graphic design, or a related field, or equivalent relevant experience.

3+ years of experience designing and developing instructional materials for adult learners.

Experience using e-learning authoring and design tools such as Articulate 360, Storyline, Rise, Adobe Captivate, InDesign, Photoshop, Publisher, Adobe Premiere, or comparable software.

Experience creating and editing multimedia content, including video, audio, graphics, and interactive learning assets.

Working knowledge of learning management systems, including content publishing, course assignments, reporting, and user support.

Excellent written and verbal communication skills, with strong writing, editing, proofreading, and visual communication capabilities.

Strong project management, organization, and time management skills, with the ability to manage multiple priorities and meet deadlines.

High attention to detail, sound judgment, initiative, and the ability to work independently and collaboratively.

Strong customer service and relationship-building skills, including the ability to gather input, influence partners, and respond constructively to feedback.

This is primarily an office-based position located at the P.F. Chang’s Global Support Center in Scottsdale, Arizona 85255. Candidates must currently reside in the greater Phoenix area and live within a reasonable…