Grid Operations Manager

Requisition : 20555

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes.

SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day:
  Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

First line leader of System Operators and Power Dispatchers. Has oversight of the real-time operation of SRPs Bulk Electric System. This includes Transmission Operations, Balancing Authority Area Operations, Transmission Market and Energy Imbalance Market.

• Provide leadership in achieving the safe, reliable and efficient operation of SRP's transmission system, Balancing Authority Area, and the Energy Imbalance Market.
• Provide overall control room oversight and management support during major system events and emergencies.
• Communicate effectively with direct reports, management, and other SRP departments on operating issues. Collaborate with System Operators/Dispatchers and support groups to improve operating tools for better situational awareness and improved reliability of the transmission system and Balancing Authority Area.
• Identify, communicate, and implement improvements to system operation in collaboration with other Grid Operation Supervisors. Ensure compliance with NERC Standards, FERC Orders, and SRP Policies and Operating Practices.
• Support System Operator/Dispatcher training program by developing, instructing, and administering training.
• Develop, review, and approve Operating Practices. Represent department in inter-department meetings.
• Lead various projects and initiatives as assigned.
• Provide oversight of Energy Management System development and changes. Maintain operational readiness of the primary and backup control centers.
• Schedule personnel to ensure required staffing levels and effectively manage overtime.
• Review planned and real-time outages and engineering reports, provide operational assessment if required.
• Represent SRP with other utilities, the Reliability Coordinator, and industry groups. Investigate switching errors, outages, system emergencies and report to management the circumstances and root cause. Meet departmental goals and objectives as required.

A bachelor's degree relevant to the assignment from an accredited institution is preferred.

Minimum 7 years of relevant experience required. In lieu of a bachelor's degree, 11 years of relevant experience or an equivalent combination of education and experience totaling 11 years may be considered.

NERC Reliability Coordination Certification is required within one year after acquiring the position. Perform duties on rotating shifts or day shift. May rotate between these work schedules.

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical…