Guest Experiences Manager

Scottsdale Arts was established in 1987 as a private, nonprofit 501(c)(3) and has evolved into an organization with six dynamic operating departments that span the visual and performing arts, arts education and cultural engagement. Through its six departments, Scottsdale Arts offers diverse, high-quality arts experiences to hundreds of thousands of Scottsdale residents and visitors annually in addition to fostering the active engagement of government, business, education, and the private sector in the arts.

• Great company culture. We understand the importance of work-life balance and offer flexible schedules and hybrid work opportunities to help you achieve that. We celebrate diverse perspectives and are dedicated to creating an environment where everyone feels valued and empowered. We believe in recognizing and celebrating the hard work and achievements of our team where your contributions are acknowledged and appreciated through our employee recognition program
• Making an Impact. Your work here will have a real impact. Everything you do, each day makes a difference in our community.
• Location. Located in the heart of downtown Scottsdale, access to Scottsdale Civic Center, old town galleries, local restaurants, live venues, and more.
• Rest and relaxation. Our PTO program allows you to accrue more hours the longer you stay with us which means your time off grows as you grow with the company, rewarding your dedication and service. Enjoy 9 paid holidays plus 5 floating holidays each year, giving you the opportunity to relax and celebrate important occasions with family and friends.
• Benefits. Medical and dental – We believe in taking care of our team. Our comprehensive benefits package is designed to support your health, well-being and overall quality of life. We cover 90% of the employee premiums and 70% of the dependent premiums for Medical and Dental plans. In addition, we offer extensive coverage options for Vision, Disability, Life Insurance, FSA Account, 401K with employer match, Pet Healthcare, and Gym Membership.
  
  You can gain access to a wide range of arts and culture organizations through our reciprocal membership with NARM and Local arts and culture organizations plus one membership to share. Enjoy exclusive discounts on tickets to events and performances.
• Opportunities for Growth. A mindset of internal growth and advancement.

Are you looking to work with a great customer service team bringing exciting and diverse arts programming to the community? Do you have exceptional people skills and experience analyzing data? Do you have a passion for the arts and the community? Do you have experience in creating exceptional experiences for staff and visitors alike? If so, then we are looking for you!

Come join the Guest Experiences Department with Scottsdale Arts as the Guest Experiences Manager.

Important Details to Know:

• Compensation: $57,000 – $63,000/annually DOE
• Shift/
  
  Hours:
  
  40 hours per week, includes evenings and/or weekends when there are performances
• Job Type: Full-Time, Exempt, Benefits Available

• Respond to questions concerning events and schedules for all programs of Scottsdale Arts including SMoCA, SALI, Canal, SPA and SCPA.
• Assists in supervision of Guest Experience staff, including scheduling, training and oversite of daily work.
• Process daily incoming and outgoing mail.
• Processes comp requests, filling special ticketing requests, solves minor customer problems and authorizes refunds in absence of Manager.
• Performs ticket sales via phone/online/in-person for museum admission, series orders, single ticket orders, class enrollments and more.
• Works off site shows as needed.
• Assists in development of Guest Experiences policies and procedures.
• Assists in opening and closing the Guest Experiences office daily with timely, efficient completion of daily office tasks.
• Monitors Guest Experience email account daily to ensure prompt and accurate responses and follow up.
• Audits all incoming and outgoing Guest Experiences deliveries and mail to ensure prompt pick up.
• Audits special offer and gift card inventory and transactions for accuracy and…