Host, Entertainment & Gaming, Customer Service Rep

Join to apply for the Host role at etta collective

We are creating an unprecedented value‑based ethos at etta collective. Our focus is our staff and family. We provide comprehensive benefits to keep our people first. Come grow with us!

• Engage guests enthusiastically upon arrival and thank them graciously as they leave
• Adapt to meet the changing needs of the restaurant and its guests
• Maintain a high level of professionalism and community
• Help teammates when needed
• Use critical thinking to handle difficult guest situations
• Maintain proper phone etiquette and perform reservation call‑backs
• Manage reservations and walk‑ins in the reservation system
• Identify investors and restaurant VIPs and notify their server
• Other tasks as assigned

• Excellent service attitude and willingness to go out of your way to accommodate guests
• Experience using booking software is a plus (Sevenrooms is a bonus!)
• Ability to excel and remain composed in high‑pressure, high‑intensity environments
• Professional, articulate, friendly, and punctual
• Drive to provide exceptional service
• Flexible hours required (days, nights, weekends, holidays)
• Confident and takes pride in personal style and appearance
• Rapid pace while maintaining attention to detail

This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods and ensuring a professional appearance in a clean uniform are also required.

etta Collective is an equal‑opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. etta Collective does not discriminate on the basis of disability, gender, veteran status, or any other basis protected under federal, state, or local laws.