CRA Regulatory Operations Manager

Definition

Under general supervision from the Director or Assistant Director of Gaming & Regulatory, assumes managerial control and responsibility over Gaming Agent staff at an assigned gaming facility. Ensure compliance with Tribal/State Gaming Compact, Community Ordinances, and the Minimum Internal Control Standards. This job class is treated as FLSA Exempt and will require response to work-related issues outside the standard workweek.

Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is illustrative only and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

• Manages and oversees shift work activities for assigned Gaming Agent staff. Coordinates the scheduling of shift assignments with Gaming Agent Supervisors to ensure all shifts are fully manned. Monitors the casino floor to ensure the Minimum Internal Control Standards are strictly enforced. Oversees and evaluates Gaming Agent staff reviews, inspections and regulatory activities to ensure compliance with internal control standards. Monitors casino staff compliance with federal, state, and tribal gaming regulations.
  
  Monitors and ensures gaming irregularities are properly documented and reported.
• Conducts management review of shift incident reports, daily activity reports and other documentation for discrepancies/omissions in reporting. Advises and instructs staff and casino employees on proper reporting procedures and regulatory requirements. Reviews and ensures all essential information is properly documented in each report. Assist with resolving conflicts/concerns from casino employees, patrons, and/or state or federal regulatory agencies. Files and maintains records all incident/activity reports.
• Directs, manages, and conducts investigations into violations of the gaming compact, community gaming ordinances or internal controls. Investigates and reports on suspicious activities or fraudulent behavior involving patrons, vendors, departments or casino staff as required. Prepares and submits investigation reports to appropriate agencies within established time limits. Prepares and maintains reports/records of all investigations and testifies on behalf of the department as needed.
  
  Acts as primary liaison between Casino personnel and Law Enforcement on compliance related matters.
• Manages and conducts special investigations at the request of the Assistant or Director of Gaming & Regulatory.
• Coordinates with casino staff to resolve issues of concern. Writes reports documenting incidents or issues occurring in the casino. Meets with casino management, employees, and regulatory staff in resolving issues/concerns affecting working relationships or compliance issues within the facility.
• Manages and supervises Gaming Agent shift operations and development and implementation of specialized training programs. Conducts specialized training to enhance staff knowledge and expertise in tribal regulatory requirements. Trains and certifies Gaming Agent staff on casino compliance and reporting requirements. Meets with Gaming Agent Supervisors to plan, schedule, and review the work of staff and resolve related issues/concerns. Provides leadership and evaluates employees work performance and performs timely performance appraisals.
  
  Maintains working files on employees. Responds to staff questions regarding assignments. Monitors and recognizes staff achievements and corrects deficiencies in performance.
• Reviews regulatory operation requirements and provides suggestions/recommendations to management to safeguard tribal resources, promote departmental growth, and ensure compliance with federal and state gaming rules and regulations. Prepares and presents materials for monthly meetings on staff metrics and performance. Provides budget recommendations for annual budget process for management review and possible inclusion in the budget.
• Performs other job‑related duties as assigned to maintain and enhance program and agency operation.

Knowle…