Client Services Associate

Do you love creating great client experiences, and telling the story of a brand through great content? IV Nutrition Scottsdale is looking for a motivated, creative Client Experience & Social Media Manager to be the face and the voice of our clinic, both in person and online.

IV Nutrition is a leading provider of intravenous (IV) hydration and vitamin therapy, offering personalized wellness solutions to optimize health and well-being.

Client experience

• Welcome clients and answer questions about our IV hydration and vitamin therapy services.
• Schedule appointments, manage client intake forms, and ensure accurate information is collected.
• Build lasting relationships through follow-ups, reminders, and a warm, memorable in-clinic experience.
• Monitor reviews and client feedback, and respond promptly and professionally.
• Collaborate with the medical team to ensure seamless client care.
• Help maintain a clean, welcoming clinic environment and uphold company policies and procedures.

• 1+ year of customer service experience; experience managing social media for a business or brand is strongly preferred.
• Strong writing and communication skills, with a good eye for photo and video content.
• Ability to build rapport and put clients at ease.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Familiarity with Canva, Cap Cut, or similar tools; proficiency in Microsoft and Google Docs.
• A passion for health and wellness is a plus.

• Competitive pay packages for part-time and full-time team members, including tips, bonuses, monthly service credits, and continuing education opportunities.
• A supportive, collaborative work environment in a state-of-the-art facility.
• The chance to make a real difference in the lives of our clients and to shape how our clinic shows up in the community.