Patient Services Specialist

Medical Receptionist – Physical Therapy

Ortho Arizona is hiring a skilled Medical Receptionist – Physical Therapy to join our elite team of renowned healthcare providers.

As a Medical Receptionist with Ortho Arizona, you will be supported by a robust benefits package, state‑of‑the‑art facilities, career development opportunities, and a collaborative culture that values open communication and exceptional patient care.

Starting from $17 per hour, Scottsdale, AZ.

• A comprehensive benefits package, including medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401(k); wellness reimbursements, and more.
• Access to state‑of‑the‑art facilities and technologies.
• Career development and ongoing opportunities for advancement, including specialization and leadership roles.
• A collaborative and supportive culture that encourages open communication between physicians and staff, teamwork, and a commitment to best‑in‑class patient care.

• Answer phone in a prompt, courteous, and helpful manner, screen and route calls as needed, create phone notes in the electronic medical record, and provide information to patients.
• Serve as the first point of contact for patients: greet, check in, check out, and provide excellent patient service.
• Manage schedules and assist with insurance verification and other physical therapy insurance requirements.
• Support physical therapy staff by keeping the front desk organized and running smoothly.
• Assist in indexing patient documents to the correct chart.
• Assist in routing electronic faxes to the correct fax folder or uploading to the correct patient chart.
• Perform other duties as needed during down time.
• All other duties as assigned.

• Excellent customer/patient service skills.
• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Ability to understand and perform training on practice management software.
• Will continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Minimum qualification:
  
  High School diploma or GED.

• At least one year of medical office experience.
• Bilingual language skills are a plus.
• Basic phone handling skills – Contact Center experience.
• Basic knowledge of insurance plans and the specialty referral process.

• Dedicated to serving the Greater Phoenix community since 1994, Ortho Arizona is the largest and most accomplished physician‑owned orthopedic and musculoskeletal care group in Arizona.
• Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.

• Entry level

• Full‑time

• Health Care Provider
• Medical Practices