Representative - Patient Registration

Representative - Patient Registration Full-Time

Atlas Healthcare Partners

$19.23/hr – $24.04/hr

This position conducts registration, point of service collections, and obtains authorizations and forms needed to maximize reimbursement. It documents all facets of the registration process, meets accuracy goals determined by management, collects payments, and resolves customer issues while providing excellent customer service. Financial counseling may be performed when appropriate.

• Performs pre‑registration/registration processes, verifies eligibility, obtains authorizations, submits notifications, and verifies authorizations for services.
• Verifies patient demographics and accurately inputs information into A/D/T system; documents the account to maximize reimbursement and minimize denials and penalties.
• Obtains required federal/state information, consents, and documentation as required by the patient’s insurance plan.
• Verifies insurance benefits, collects patient responsibility based on estimates at the time of service or during pre‑registration, and may make collection attempts at the bedside.
• Provides financial counseling to patients and families, explaining company financial policies and available resources, and assists with applying for Medicaid and financial assistance programs.
• Acts as liaison between patient, billing department, vendors, physician offices, and payor to enhance account receivables performance and meet collection goals.
• Communicates with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues.
• Consistently meets monthly individual productivity and accuracy goals; maintains electronic productivity log and identifies process improvement opportunities.
• May perform additional functions such as transporting patients, precepting new hires, recapping daily deposits, posting deposits, or other assignments as directed.
• Adheres to all policies, procedures, regulatory and accreditation requirements, and professional standards.
• Delivers excellent service and demonstrates core leadership behaviors daily.

• High school diploma or GED required.
• Knowledge of patient financial services, financial or collecting services, or insurance industry experience acquired over one or more years.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to interact with a wide range of audiences.
• Proficient in common office software: word processing, spreadsheet, and database applications.

• Previous cash collections experience is preferred.

Top‑of‑industry health and dental benefits, a matching retirement package, and a supportive, family‑like workplace culture.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care