Medical Records Clerk

Overview

Join to apply for the MEDICAL RECORDS CLERK role at Southwest Medical Imaging, LTD
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The Medical Records File Room Clerk position is a service-oriented role that requires a detail-oriented person with a professional and positive attitude. Responsibilities include managing and processing patient-related activities such as electronic documents arriving at fax lines, processing scheduled online exams, radiology films, CDs, and reports. The Clerk will also handle incoming phone calls and work in a collaborative, team environment with internal SMIL departments and external customers.

The role requires meeting SMIL’s Performance Standards in Attendance, Quality, Productivity, Customer Service, Teamwork, Job Knowledge, Communication, Problem Solving, Initiatives & Energy, and adherence to Workplace Guidelines.

• Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment.
• Adheres to the SMIL Attaching Protocol by responding to inbound faxed documents via specified fax lines and using RIS Document Worklist.
• Use appropriate patient search criteria to locate patient records and attach documents.
• Attach and split multiple-page and multiple-patient document faxes.
• Process all orders received electronically via Synapse RIS.
• Adheres to STAT Request Protocol.
• Provide initial contact with patients based on orders from referring physicians and ensure orders are contacted within 24–48 hours with follow-up as needed.
• Complete data entry for online scheduling via SMIL’s Appointment Avenue tool and perform minimal scheduling and order entry in Fuji Synapse RIS and the Appointment Avenue online scheduling tool.
• Set up transportation services for patients’ future appointments, as needed.
• Identify and report issues regarding document management and status activity to the Department Supervisor and/or Contact Center Coordinators.
• Process Outside Read Imaging and Outside Film from other Imaging Companies.
• Answer a high volume of phone calls to CFR for record requests from patients, referring physicians, and internal staff.
• Prepare and process requests for medical records; review records for completeness, assemble into standard order, and file as requested.
• Assemble, sign out, and deliver medical records requested by patients, referring physicians, and internal departments; operate computer to enter and retrieve data.
• Assist other workers with Medical Record tasks; scan materials or copy records to maintain patient files; select and package files for movement, transfer, and permanent storage.
• Transfer outside films/CDs and reports accurately into SMIL’s PACS/RIS systems.

• Same as responsibilities listed above; includes maintaining accuracy and confidentiality in line with HIPAA guidelines.

• Recognizes and performs duties with a high degree of accuracy.
• Skilled in organizing, filing, and retrieving records (electronic and paper formats).
• Effective use of reporting to keep management informed; applies sound analytical thinking.
• Cooperates effectively and provides backup and support; capable of sustaining a high level of concentration and focus.
• Strong written and verbal communication; ability to compose memorandums, emails, and letters with proper grammar.
• Demonstrates world-class customer service; adheres to HIPAA guidelines and maintains confidentiality.
• Maintains a pleasant disposition and professional approach under stress; fosters a positive team environment.
• Adapts to change positively; handles multiple tasks with short timelines, prioritizes, and stays accurate. Knowledge of Fuji Synapse RIS is preferred.
• Dependable and flexible; proficient with Email, Instant Messaging, Internet & Intranet; skilled with standard office equipment (scanner, copier, fax).
• Ability to type 35–40 WPM; reads and interprets written information; contributes to team success.
• Demonstrates respect for others and follows policies; adheres to assigned work hours and breaks on time.

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee…