Hospitality Manager

Hospitality Manager – Mental Health Clinic

Location: Scottsdale, AZ
Employment Type: Full-Time
Compensation: $70-80k annually and bonus incentives

Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization.

We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high‑performing team and manage a fast‑paced operation while connecting authentically with those we serve, you’re our kind of person. We’ll teach you the healthcare stuff — you just bring the hustle, heart, and experience managing outcomes.

• Own the daily operations of a high‑volume mental health clinic
• Lead, coach, and hold teams accountable to performance and service standards
• Ensure every patient experience feels welcoming, efficient, and professional

No healthcare experience required— we provide comprehensive training.

• Oversee day‑to‑day clinic operations, workflow, and patient flow
• Coach and develop staff to consistently meet KPIs and service expectations
• Monitor metrics related to scheduling efficiency, volume, and patient experience
• Address operational challenges quickly while maintaining professionalism and empathy
• Improve processes to reduce waste and increase efficiency
• Educate patients on services and support a concierge‑level experience
• Gather and act on patient and team feedback to continuously improve operations

• 3+ years of leadership or operations experience in a high‑volume environment
• Proven experience managing KPIs and having direct performance conversations
• Strong communications skills with both people and numbers
• Ability to take ownership of outcomes, decisions, and team performance
• Comfort working in a fast‑paced, metric‑driven setting

• Experience in healthcare, behavioral health, hospitality, or service leadership
• Relationship‑based sales or customer experience background
• Experience leading teams through growth or change

• $70-80k annually and bonus incentives
• 90% employer‑paid medical, dental, and vision benefits
• 401(k) retirement plan
• 10 PTO days (15 after first year)
• 10 paid holidays

Serenity Healthcare uses advanced medical technology and evidence‑based treatments to help patients succeed when traditional options haven’t worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.