Guest Service Manager - Speakeasy

Overview

Join to apply for the Guest Service Manager - Award Winning Speakeasy role at THE AMERICANO restaurant.

This role is designed for someone who leads the guest experience with energy, hospitality, and a strong understanding of the business of hospitality.

• Lead the guest experience from start to finish, welcoming guests, guiding VIPs experience, supporting our membership program, managing flow to create the energy and vibe throughout the night.
• Build and manage relationships with regulars, high-profile guests, industry players, and new faces, ensuring everyone feels like they belong and leaves wanting more.
• Oversee reservations and the floor — working the door with the host team, and supporting the service team to optimize table placements and pacing, while optimizing seating.
• Lead pre-shift meetings, support training and service execution, providing a purposeful, strong hospitable presence on the floor.
• Support service as needed — whether that means jumping behind the bar, assisting with VIP bottle service, or managing high-volume table support.
• Collaborate cross-functionally with bar, culinary teams, and ownership to ensure seamless service, guest satisfaction, and the night’s success.

• Serve as the primary point of contact for members — handling onboarding, renewals, and personalized communication.
• Manage the membership database, tracking engagement, event attendance, and spending patterns.
• Collaborate with leadership to design and execute exclusive member events, perks, and experiences.
• Develop and implement systems to recognize VIP and repeat guests, ensuring tailored touchpoints and follow-ups.
• Generate monthly reports on membership growth, retention, and satisfaction metrics.

• Membership program performance bonuses
• Dining and event privileges
• Opportunities for growth within the Clive Collective/Creation family
• Competitive hourly pay + service incentives

• A magnetic, hospitality-first presence; guests and your team trust your instincts and follow your lead.
• 2+ years in a guest-facing leadership role (VIP host, AGM, nightlife floor manager, or hospitality-focused service captain).
• Previous bartending and/or serving experience is required — you’ve been in the weeds and know how to support a team that’s deep in it.
• Deep understanding of service, flow, guest behavior, and the subtleties that shape the room.
• Experience with cash management, tip reconciliation, opening/closing procedures is a plus.
• Working knowledge of Open Table, Seven Rooms, or other reservation platforms is essential.
• Unshakable under pressure, warm with guests, direct with your team, and always one step ahead of the room.

Not Applicable

Full-time

Other

Food and Beverage Services

Note:

This description may include references to program-specific terms and opportunities; apply to join a team that emphasizes hospitality, energy, and guest experience.