Front Desk Agent
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listing for:
The Scottsdale Resort and Spa, Curio Collection by Hilton
Full Time
position
Listed on 2026-01-01
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, ensuring an exceptional experience that meets the hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so shifts may vary in days, start times, and hours worked.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond appropriately, and provide accurate information such as outlet hours and local attractions.Complete the registration process by inputting and retrieving information from a computer system, confirming details like number of guests and room rate. Select rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.Verify and imprint credit cards for authorization using electronic methods. Handle cash, make change, and balance the house bank. Accept and record vouchers, travelers’ checks, and other payments. Perform accurate arithmetic functions and post charges to guest rooms and accounts.Answer phones promptly using positive English communication. Input messages into the computer, retrieve and communicate messages, and handle mail, packages, and facsimiles as requested.Close guest accounts at checkout, ensuring guest satisfaction. If issues arise, research and attempt resolution within guidelines or escalate to a supervisor.Address guest complaints by researching and resolving issues such as location changes or credit problems. Remain calm during emergencies and heavy activity. Keep corridors and service areas neat.Adhere to all company policies, safety, and security procedures. Know fire prevention and emergency protocols. Use protective equipment and report unsafe conditions, accidents, injuries, or property damage.Maintain a neat, clean, and well-groomed appearance as per the team member handbook.Assist other front desk staff as needed and perform any additional duties assigned by supervisors or managers.KNOWLEDGE, SKILLS & ABILITIES
The hotel may consider an equivalent combination of education and experience providing the following:
High school diploma or equivalent preferred; any relevant education, training, or experience that provides the necessary skills and abilities.Prior hospitality experience is preferred but not required.Proficiency in calculator use and performing complex mathematical calculations accurately.Effective communication skills in English, both verbal and written, with patience, tact, and diplomacy for dealing with guests and internal staff.Ability to access and accurately input information into a moderately complex computer system.Hearing and visual acuity to observe and respond to emergency situations.PHYSICAL DEMANDS
Ability to stand and move throughout the front office continuously.Stand for 95% of the shift.Lifting up to 25 pounds.Occasional twisting, bending, reaching, and walking. Frequent talking, hearing, seeing, and smiling.Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO Statement:
Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Source:
Driftwood Hospitality
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