Front Office Manager

Front Office Manager - Four Seasons Resort Scottsdale

Join the award‑winning Four Seasons Resort Scottsdale as our Front Office Manager, leading the Front Desk, Guest Services, Kids for All Seasons, and Concierge teams. This highly visible leadership role is essential in creating exceptional guest experiences and ensuring flawless daily operations.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi‑level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

• Lead, coach, and develop a dynamic Rooms team, hiring, training, scheduling, and conducting performance evaluations.
• Oversee daily Front Office operations including arrivals, departures, VIP handling, billing accuracy, room blocking, and guest communications.
• Respond to guest requests and resolve service challenges with professionalism, empathy, and creativity.
• Ensure financial accuracy, credit compliance, and daily cashier balancing.
• Partner closely with Revenue Management to maximize occupancy and revenue opportunities.
• Act as the senior operational leader when needed, responding confidently to emergencies and guest‑impacting situations.
• Foster seamless collaboration with Concierge, Bell/Door teams, Kids Program, Valet, and Communications.

• 5+ years of progressive Rooms Division experience, including 3+ years in a leadership role.
• Hospitality degree preferred.
• Strong leadership, coaching, and team‑building abilities.
• Excellent communication, problem‑solving skills, and guest‑focused mindset.
• Proficiency with hotel PMS systems (Opera experience highly preferred).
• Experience working with Forbes Travel Guide standards is an advantage.
• Fluent in written and spoken English; additional languages a plus.

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year‑round.
• Exclusive discount and travel programs with Four Seasons.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan).
• And so much more!

• Ability to thrive in a fast‑paced luxury environment with flexibility for weekends, holidays, and varied schedules.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Don’t miss this opportunity to be part of our award‑winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the “EEOC is The Law” information poster please visit (Use the "Apply for this Job" box below)..