Guest Experience Manager

Guest Experience Manager page is loaded## Guest Experience Manager locations:
Scottsdaletime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 5, 2026 (30+ days left to apply) job requisition :
REQ
** About Four Seasons:
** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
** About the location:
** Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.
** About the role
** At Four Seasons Resort Scottsdale, exceptional service begins with exceptional people. We are looking for a
** Guest Experience Manager
** who brings passion, leadership, and a genuine love for creating meaningful guest connections  
** What you will do
*** The Guest Experience Manager holds the responsibility of ensuring a seamless Guest Journey, involving all departments within the hotel. This role requires an experienced individual to implement strategies aimed at elevating the guest experience.
* Overseeing guest interactions, proactively addressing and resolving issues, and collaborating with all departments within the hotel to deliver tailored experiences for specific guests.
* Actively engaged with guests, the Guest Experience Manager should create and maintain a high level of guest contact, and collaborate with departments across the hotel to curate the guest’s stay.
* The Guest Experience Manager should analyze guest feedback and collaborate with all departments at the hotel to ensure proper set up of the Guest Journey.
* The Guest Experience Manager will ensure that VIP and frequent guests receive personalized experiences across all facets of the hotel, and will act as the designated point of contact.
* As designated point of contact for selected guests, the Guest Experience Manager needs to conduct proper arrival meet and greet and should ensure communication is maintained all throughout the stay.
* Resolves all guest complaints and handle all guest interactions with the highest level of hospitality and professionalism. Accommodates special requests whenever possible, and assists in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in house events, directions, etc. Responds to guests requests in an accurate and timely manner.
* Coaches staff to achieve all culture standards & core standards of Guest Experience
** What you bring
*** College graduate or Certificate (preferably in hospitality management)
* At least have two years related working experience.
* Requires reading, writing and oral proficiency in the English language.
* Good Communications skills and Computer skills
** What we offer
*** Energizing Employee Culture where you are encouraged to be your true self!
* Comprehensive learning and development programs to help you master your craft.
* Inclusive and diverse employee engagement events all year-round.
* Exclusive discount and travel programs with…