Manager - Scottsdale, AZ

Experience Manager – Scottsdale, AZ

Sentral is hiring an on‑site Experience Manager in Scottsdale, AZ. The role is full‑time, with a salary range of $45,000 to $60,000.

Sentral is a network of communities redefining home. The company values excellence and continuous personal improvement across its workforce.

The Experience Manager supports hospitality products at the property level, providing five‑star guest service by communicating with guests prior to arrival, greeting them upon arrival, and assisting throughout their stay.

• Uphold and customer‑service excellence.
• Handle property assets and guest information while maintaining company policies and procedures.
• Organize guest stays to ensure thorough service throughout the guest experience.
• Seek five‑star reviews and coach Experience Team to deliver the same.
• Lead the Experience Team, planning and coordinating resident and guest events.
• Collaborate with housekeeping, technology, revenue‑management teams to implement guest experience, technology, and reservation processes.
• Respond to booking inquiries, guest questions, onsite resolution and billing questions; follow up to ensure satisfaction.
• Perform other duties as assigned.

• High School diploma or GED required; bachelor’s degree in hospitality management preferred.
• Experience in hospitality (hotels, resorts, travel management, etc.).
• Strong customer‑service track record and ability to care for guests under stressful circumstances.
• Excellent interpersonal, listening, written and verbal communication skills.
• Proficient with communication technology and quick learner of new software.
• Demonstrated enthusiasm for inclusive and respectful workplace and integrity with confidential information.
• Ability to work a flexible schedule, including evenings and weekends.

Eligibility:
Veterans, Transitioning Military, National Guard, and Reserve Members, Military Spouses, and Wounded Warriors and their caregivers are encouraged to apply.

Job Code: . Affiliated sponsor:
Sentral.