Sr. Technical Writer

Overall Purpose

This position is responsible for planning, researching, and writing documentation that may comprise either or both of the following:

• Policies, Standards, Procedures and Work Instructions for internal business or technical processes.
• Technical content for products delivered to customers, including existing and new products.
• Responsible for managing assigned work projects, including determining deliverables, estimating effort, defining timelines, and reporting status.
• Responsibilities also include identifying process gaps as well as developing and improving content development and delivery standards and processes.

• Meet with technical and business project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation.
• Drive the process to determine the project scope and the document content that needs to be created and how it needs to be delivered (PDF documents, online (HTML), or other) to meet the needs of project stakeholders. May be required to work on several projects concurrently.
• Develop appropriate schedules and work plans for content development and manage the execution of those plans.
• Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, ad other).
• Research and translate technical information / artifacts or business processes into content that can be delivered as output such as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.
• Track technical and non-technical changes and revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables.
• Develop, apply, maintain, and continuously improve technical content development best practices and standards. This includes defining, implementing, and maintaining reuse model(s) for content single-sourcing.
• Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures.
• Create new or work with existing templates and CSS (styles and formats) to define standardized look and feel of documents. Experience using industry style guides (especially Google and Microsoft) and integrating into content development.
• Follow instructions to maintain version control of documentation defined by the Technical Writer Policies and Procedures. Identity and implement best practices for this activity.
• Create technical diagrams to depict system structure, program logic and process flow.
• Facilitate development of standard internal business processes across disparate teams.
• Identify/implement process gaps and define best practices for Technical Writing processes and standards. Also identify and implement efficiency and/or quality improvements for content development.
• Demonstrated competencies in communication, self-management / self-initiation, decision-making, and working cross-departmentally to proactively provide status and updates.
• Working knowledge of the enterprise business processes, systems and philosophy associated with high-performance technology companies.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

• Bachelor’s degree is preferred within a study of Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field.
• Experience minimum of 8 years, dependent on the level and type of contribution, in defining and writing and editing technical manuals, guides and/or training aids or Policy, Standard and Procedure documentation.
• Intermediate to expert proficiency in Madcap Flare and its toolset.
• A passion and enthusiasm for technology and independent learning.
• Demonstrated experience managing large documentation projects to completion.
• Intermediate to expert ability in the use of graphics and publishing software, including Madcap Flare, MS Word, Snag It, and Visio.
• Excellent verbal and written communication and collaboration skills.
• Ability to understand and effectively translate highly technical concepts and information into business and training materials.
• A strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.
• Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines.
• Skill to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways.
• Ability to understand and effectively translate highly technical concepts and information into business and training materials.
• Must have a strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.
• Strong proficiency in software technology and a thorough…