Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

** Scope:
**** Technical Environment:
*** Service Now Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub
* Scripting & Development:
JavaScript, Glide scripting, UI customization, Flow Designer, Workflow
* Integrations: REST, SOAP, JDBC, LDAP, OAuth, SSO, MID Server
* Operations & Automation:
Discovery, Service Mapping, Event Management, Orchestration
* Platform Enhancements:
Service Portal, Workspace, UI Builder, Virtual Agent
* Dev Ops/Agile: CI/CD pipelines, ATF, Agile delivery, Git, Jenkins
* Cloud & Security: AWS/Azure/GCP integrations, security best practices, compliance
*
* What you’ll do:

**###
** Design & Architect**###
** Develop & Deliver
*** Configure workflows, catalog items, client/server scripts, UI policies, and business rules.
* Build and support complex integrations with enterprise systems.
* Develop automation solutions using Flow Designer, Integration Hub, and Orchestration.###
** Guide & Govern
*** Provide technical leadership to developers and consultants.
* Review solutions for scalability, maintainability, and performance optimization.
* Lead technical workshops and design sessions with stakeholders.###
** Operate & Optimize
*** Ensure platform stability during upgrades and releases.
* Implement monitoring, performance tuning, and operational best practices.
* Contribute to governance, compliance, and platform roadmaps.
** What we are looking for:
*** Bachelor’s degree in computer science, IT, or related field.
* ** 10–13 years of IT experience**, with hands-on experience with
** Service Now implementation and development**.
* Strong expertise in
** ITSM, CSM, CMDB, ITOM**, with exposure to HRSD or Security Operations as a plus.
* Deep proficiency in
** Glide scripting, JavaScript, Flow Designer, and Integration Hub**.
* Proven experience designing and delivering
** end-to-end integrations** (REST/SOAP, API, LDAP, SSO, OAuth).
* Experience in CMDB and Discovery (data model, reconciliation, service mapping).
* Experience in ITOM (Event Management, Discovery, Service Mapping).
* Solid understanding of
** ITIL processes
** and ability to apply them in Service Now solutions.
* Hands-on experience with Service Portal, Workspace, and UI Builder.
* Knowledge of CI/CD pipelines, automated testing, Agile/Dev Ops practices.
* Strong communication, stakeholder management, and leadership skills.
* ** Service Now certifications** - CSA, CIS–ITSM and any other CIS certification strongly preferred.
** Our Values
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
* The Service Now team partners with business, IT operations, and engineering groups to deliver enterprise-grade Service Now solutions.
* The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations.
* The individual will be responsible for end-to-end solution design, module implementation, and technical governance across Service Now modules like ITSM, CSM, CMDB, ITOM, and Integrations.
* The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members.
* Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions.
* Translate business and ITIL requirements into robust Service Now designs.
* Establish coding standards, reusability patterns, and best practices.
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