Sr Support Engineer - JDA​/Enterprise Supply Planning; ESP & PLSQL

Sr Support Engineer - JDA/BY Enterprise Supply Planning(ESP) & PLSQL page is loaded## Sr Support Engineer - JDA/BY Enterprise Supply Planning(ESP) & PLSQLlocations:
Bangalore time type:
Full time posted on:
Posted Todayjob requisition :
254367
** Scope:
*** Blue Yonder is currently undergoing significant SaaS and Dev Ops transformation, making this an exciting time to join our team.
* In this role, you will collaborate with global Product Development, Functional, and technical teams across diverse customer engagements.
** Our Technical Environment:
*** Oracle database/Sql and/or Web Logic, Java preferred.
* Programming languages

Java/J2EE concepts – JDBC, C++.
* Knowledge of operating systems (e.g., Windows, UNIX, LINUX).
* Understanding of scripting languages – Unix Shell Scripting, Power Shell, Python, etc.
* Snowflake knowledge is an addition.
** What you'll do:
*** Gathering, analyzing, and understanding technical and functional issues reported by customers or consultants, and driving these towards effective solutions and fixes.
* Working closely with regional customers and internal stakeholders—including consultants, support and cloud operations, infrastructure, security, and product development teams—to implement and support designed products and solutions.
* Ensuring business requirements are met while maintaining product supportability and delivering a high level of customer satisfaction.
* Understand and triage critical/complex customer issues, conducting any necessary technical research, and create knowledge articles for recurring cases.
* Provide direction and inputs for Root Cause Analysis and proposes prevention ideas.
* Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases.
* Contribute to achieve site reliability engineering KPI targets.
* Drive and executes operational improvements (ex: automation, process changes etc.)
* Communicate product and solution expertise to internal teams and customers.
* Understand the SaaS offering, features, and functionality deployed for a given customer.
* Work closely with Product Development to improve product quality.
* Engage early in implementation and work on case deflection.
** What we are looking for:
*** Minimum 5-8 years of experience in customer facing SaaS supply chain solution support / consulting, Devops
* Knowledge in Blue Yonder Planning product will be added advantage.
* Experience working with Blue Yonder products, specifically Supply Chain Planning solutions (Enterprise Supply Planning, Supply Chain Planner, Demand, Fulfillment, Sales and Operation Planning, Order Promiser…)
* Experience with Oracle database/Sql and/or Web Logic, Java preferred.
* Understanding of scripting languages – Unix Shell Scripting, Power Shell, Python, etc.
* Programming language experience in Java/J2EE concepts – JDBC, C++.
* Supply chain domain experience and exposure to Dev Ops is preferred.
* Previous experience providing software support to customers in on-premises and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience.
* Demonstrates strong analytical and problem-solving skills.
* Knowledge of operating systems (e.g., Windows, UNIX, LINUX).
* Snowflake knowledge is an addition.
* Possesses basic knowledge of relevant industry domain and business processes of the customers
* Understands SAAS consumption, adoption and business value KPIs related to planning solution
** Soft Skills
*** Must have excellent communication and interpersonal skills to interact with global customers, business users and internal personnel, with an emphasis on follow-through and reporting.
* Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams, customers and partners
* Leads by example demonstrating professionalism during internal and external conversations, understands cultural differences and diversity.
* Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
* Must be self-motivated and a quick learner - adapt to new technologies, platforms, and integrations.
* Able to work…