Program Manager - ServiceNow

Program Manager - Service Now page is loaded## Program Manager - Service Now locations:
Bangalore:
Hyderabad time type:
Full time posted on:
Posted Yesterday job requisition :
254288
** Scope:
*** Responsible for the overall strategy, governance, roadmap, and delivery of the Service Now platform across the enterprise, ensuring alignment with business objectives and IT strategy.
* Work closely with business, IT operations, and engineering groups to deliver enterprise-grade Service Now solutions that meet organizational needs.
* Lead a team of Service Now architects, developers, and functional consultants, driving platform innovation, automation, process optimization, and guiding stakeholders and junior team members while maintaining stability and compliance.
* Provide hands-on development and architectural leadership to ensure scalable and future-ready implementations within the Service Now platform.
* Oversee end-to-end solution design, module implementation, and technical governance for Service Now modules such as ITSM, CSM, CMDB, ITOM, and Integrations.
** Our Technical Environment:
*** Deep expertise in multiple Service Now modules — e.g., ITSM, CMDB, ITOM, ITAM, HRSD, CSM, GRC, Sec Ops.
* Proven experience managing enterprise-scale Service Now implementations and transformations.
* Strong understanding of ITIL processes, IT service management, and enterprise workflow automation.
* Experience defining platform strategy, governance, and operating models.
* Demonstrated ability to manage internal teams, vendors, and offshore delivery partners.
* Solid understanding of integration frameworks, data governance, and platform security.
* Hands-on experience in Service Now roadmap planning, budgeting, and capacity management.
*
* What you’ll do:

**
* ** Platform Strategy & Governance**  + Define and maintain the Service Now platform vision, strategy, and roadmap, ensuring alignment with enterprise goals and architecture principles.  + Establish governance frameworks and standards for implementations and customizations, evaluating new modules and integrations.
* ** Leadership & Delivery Oversight**  + Lead and manage a cross-functional Service Now team, overseeing platform operations and ensuring high-quality, on-time delivery of initiatives through effective project and vendor management.  + Coordinate with business units to prioritize demand and manage the Service Now project portfolio.
* ** Stakeholder Management**  + Serve as the liaison between IT, business stakeholders, and external partners, identifying automation opportunities and providing executive updates on platform performance.
* ** Innovation & Continuous Improvement**  + Drive innovation by leveraging new Service Now features, promoting it as a comprehensive digital workflow platform.  + Champion user adoption, training, and change management, staying current on product releases and industry trends.
** What we are looking for:
*** Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or related field.
* ** 15+ years
** of total IT experience with at least
** 8–10 years
** in Service Now leadership or platform ownership roles.
* Deep expertise in multiple Service Now modules such as ITSM, ITOM, ITAM, HRSD, CSM, GRC, and Sec Ops, with proven experience in managing enterprise-scale implementations and transformations.
* Strong understanding of ITIL processes, IT service management, enterprise workflow automation, and defining platform strategy, governance, and operating models.
* Demonstrated ability to manage internal teams, vendors, and offshore delivery partners, along with hands-on experience in roadmap planning, budgeting, and capacity management.
* Solid understanding of integration frameworks, data governance, platform security, and strong leadership and people management skills.
* Strategic thinker capable of balancing long-term vision with short-term delivery and fostering a culture of innovation, continuous improvement, and operational excellence.
* Excellent communication and stakeholder engagement skills at both technical and executive levels, complemented by strong analytical, organizational, and decision-making abilities.
* ** Service Now certifications** - CSA, CIS–ITSM, CTA, CAD and any other CIS certification strongly preferred. ITIL v4 certification, PMP/Agile certification desirable.
** Our Values
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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