EHR Support Analyst II; Patient Access/Registration
Listed on 2026-01-12
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IT/Tech
IT Support, Data Analyst, Technical Support
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Position SummaryUnder general supervision of the department manager, the Healthcare Electronic Health Records (EHR) Support Analyst II plays a crucial role in ensuring the efficient operation and support of the Electronic Health Records system within a healthcare organization. The ESA Analyst II is responsible for resolving system issues, providing technical support to end‑users, and assisting in the ongoing improvement and optimization of the EHR system, leveraging their knowledge of healthcare industry standards and practices.
This role will work closely with the OCHIN Vendor in supporting the delivery of ongoing education and coaching and will connect system functionality with operational needs and success metrics.
This job class is treated as FLSA Exempt.
Essential FunctionsEssential functions may vary among positions, but may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.
- Assists in the development and ongoing management of the EHR Support Analyst (ESA) program.
- Supports and coordinates ESA program activities, ensuring goals are met in customer satisfaction, safety, quality, and team member performance.
- Takes ownership of small assignments or work streams within the ESA program.
- Provide advanced first‑line support to end‑users (providers, nurses, administrative staff).
- Resolve login, access, workflow, and mid‑level Epic issues; escalates critical or complex problems appropriately.
- Mentor and coach peers and junior ESA staff on support best practices and issue resolution.
- Serve as a knowledgeable resource for staff and patients on system workflows and healthcare processes.
- Identify, analyze, and resolve mid‑to‑complex technical and workflow issues with an emphasis on creative, patient‑centered solutions.
- Collaborate with vendors, IT, or governance groups to ensure minimal disruption to clinical care.
- Develop and maintain guides, workflows, job aids, and support documentation.
- Deliver informal peer coaching, group trainings, and end‑user education.
- Participate in the design of training materials and contribute to continuous documentation improvement.
- Assist with system configuration and customization across multiple Epic modules (e.g., documentation templates, order sets, e‑prescribing).
- Validate that system updates align with regulatory requirements, industry standards, and clinical best practices.
- Lead small‑scale testing efforts for release notes, patches, and enhancements.
- Coordinate and execute UAT for assigned release content.
- Validate workflows after updates to ensure safety and integrity of patient data.
- Monitor access, audit trails, and system usage to ensure HIPAA compliance and patient data security.
- Partner with IT security and compliance teams on identified risks.
- Design and interpret custom reports for system usage, performance trends, and operational decision‑making.
- Present data insights to highlight risks, trends, and opportunities for improvement.
- Coordinate with IT teams, EHR vendors, clinical stakeholders, and operations staff to resolve issues and optimize workflows.
- Escalate issues effectively while maintaining clear communication across functions.
- Participate in process improvement initiatives and lead small projects or pilots to enhance clinical efficiency and patient care.
- Stay informed on healthcare and EHR industry trends, anticipate organizational needs, and align efforts with departmental priorities.
- Knowledge of the history, culture, laws, rules, customs, and traditions of the SRPMIC.
- Knowledge of the purpose, current issues, projects, organization,…
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