Support Engineer; Night Shift - PLSQL, DBMS & AppD

Position: Support Engineer1 (Night Shift) - PLSQL, DBMS & AppD
** Overview**:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”  Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.
** Scope:
*** Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals.
* Needs to work with cross functional teams including Product Development, Consulting and Support services.
* Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.##
** Our current technical environment:
*** Software:
Blue Yonder PMM / Merch Ops
* Cloud Architecture: MS Azure / Private Cloud
* Frameworks/Others: PL/SQL, RDBMS ,
* Frontend - React

JS , NodeJS
*
* What you’ll do:

*** Understand the implemented solution/ products
* Analyze the issues, identify Root cause and find the permanent solution to any problem
* Demonstrates strong expertise in contemporary SaaS technical toolsets like App Dynamics, Splunk etc.:
* Adheres to SLA based on the severity of the customer cases.
* Complete the product certification courses assigned.
* Document the learning and building the knowledge content
* Provide early visibility and mitigation to technical challenges through the journey.
* Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
* Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
* Should collaborate with Solution/Technical architect(s) to stabilize the system
* Enhance/Change the design based on new business requirements by the customer
* Single Point of contact for all customer requests for the designated solution
* Manage/Support new roll outs/deployments and handle change requests/enhancements
* To improve various KPIs for the customer
* Expected to work in night shifts and provide OOH support to facilitate 24x7 customer support
** What we are looking for:**
* ** Expected to work in Complete Night Shift (10 PM - 6 AM) and provide OOH support to facilitate 24x7 customer support
*** Bachelor’s degree minimum 2 to 3 years of experience in Product Support / Implementation support.
* Demonstrates strong technical expertise as required to support concerned solution, for e.g.,    - DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
* Skill set and availability requirements as per the organization's needs
* Hands on experience in implementing / supporting for Retail Host (PMM , Oracle , SAP ) products for multiple customers.
* Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
* Deep understanding of Customer business and processes
* Blue Yonder Retail Solutions Experience is a plus
* Worked on other Retail Host software from Oracle , Retek, SAP
* Knowledge in performance tuning techniques is added advantage.
* Understanding and experience with the technical requirements for the product line assigned.
* Strong capability in cloud operational activities as per the requirements of concerned solution
* Understanding of various technical platforms and infrastructures.
* Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer.
* Works with appropriate parties to ensure issues are resolved.
** Our Values
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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