Sr Technical Consultant-Cloud; Application Support,L2 Support

Position: Sr Technical Consultant-Cloud (Application Support,L2 Support)
* ** Overview:
*** Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
* Seeking an astute individual that has a strong technical foundation with the hands-on experience on Kubernetes, Docker, Shell Scripting, Ansible and Cloud (GCP/AWS/Azure).
* *
* What you’ll do:

*** Designing, developing and deploying modular cloud-based systems.
* Collaborating with our engineering teams to evaluate and identify optimal cloud solutions.
* Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients. Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues
* Modifying and improving existing systems. Suggest process improvements and implement them.
* Educating teams on the implementation of new cloud technologies and initiatives particularly GCP and Azure
* Developing and maintaining cloud solutions in accordance with best practices.
* Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
* Regularly reviewing existing systems and making recommendations for improvements.
* Interacting with clients, providing cloud support, and making recommendations based on client needs.
* ** What we are looking for:
*** Work with
** product and cloud architects to design automated pipelines
** to support SaaS delivery and operations in Azure and GCP cloud platforms.
* Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required):
** Microsoft, Google, Amazon CI/CD tool suites;
IaaS, PaaS, SaaS tool suites**; other tools such as
** Terraform, Ansible, Jenkins, Git Hub/Bit Bucket, Artifactory, Maven, Docker & Kubernetes, etc**.
* Solid understanding of and demonstrated hands-on experience with collaboration tools **(any
2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.
*** Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)
* Experience in
** shell scripting** (unix, python)
* Proficiency in JIRA, Rally, or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools
* Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
* Provide technical feedback to engineering regarding product changes and enhancements.
* ** Deploy and automate deployment
** as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs.
* Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software.
* Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities.
* Inspires the team to become better at their craft and trains the team both technically and functionally.
* Looks beyond the surface and fix the root causes rather than symptoms.
* Identifies skill gaps, and actively helps in training the new members of the team on the open-source technology stack
* Actively identifies and reduces complexity in deployments and motivates team members to do the same.
* Provide technical feedback to engineering regarding product changes and enhancements.
* Create tests, tools, and diagnostic procedures for use by product support personnel.
* Considers operational costs even in early design stages and incorporates it as a factor into the decision-making process.
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