Field Services Technician

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

• The Field Services Technician II installs, diagnoses, repairs, maintains and upgrades PC hardware, software, operating systems, mobile devices, clinical devices & applications, radiology devices and peripherals to ensure optimal workstation performance.
• In addition, the Field Services Technician II will perform routine operational tasks and project work, performs regular maintenance support duties as directed and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

• High Scholl Diploma or GED.
• 2+ years experience performing Desktop Support; A+ certification or Associate's Degree in relevant disciple may be used in lieu of 1 year of experience.

• Associate's degree in related field.
• 4+ years experience performing Desktop Support.

• At an intermediate to advanced level of experience / expertise, responds to incidents & requests escalated from the Service Desk, employee self-service site, and Field Services Technician Level I personnel.
• Proactively identifies, documents, and addresses problems, errors, and unreported incidents. Performs after hours incident support as appropriate, reports for emergency response and performs tasks assigned.
• Installs & deploys, and troubleshoots hardware & software. Performs tasks associated with returning defective and broken items for warranty repair.
• Reimages computers, assesses the need for technology refresh and replacement, and performs regular maintenance and support duties as directed by management.
• Packages & un-packages equipment.
• Analyze problems to identify the root cause, troubleshoot and resolve or elevate incidents as needed.
• Documents and submits new content to the knowledgebase.
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers.
• Builds positive working relationships with team members, managers & all departments.
• Prioritizes and responds promptly based on severity levels to needs of the customer.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Consistently lives out the commitment to the Honor Health tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of Honor Health:
  Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented.
• Maintains a professional appearance for both themselves and their work environment.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.