IT Operations Lead

Job Title:

IT Operations Lead

ROLE PROFILE

SOURCE Global, an Arizona-based company that designs, develops, manufactures, sells, installs and manages solar-powered water-from-air drinking water systems, is seeking an Information Technology team leader with an emphasis on systems and network management and security to join our high-growth team. The successful candidate will be comfortable in an early-stage company environment, will operate as a team player and leader, take a hands-on approach, and be passionate about his or her work.

The Director of IT leads the IT team, manages IT vendor relationships, leads the development of company network and information security infrastructure and helps manage the implementation of new IT solutions. The successful candidate will be able to ensure maintenance of reliable and secure systems, provide direct end-user support, and lead planning of future systems requirements.

In this role, you will:

• Have the primary responsibility to maintain the company’s network and associated software services
• Act as primary administrator for company systems
• Provide advice to all departments on IT solutions that help achieve business objectives
• Develop and implement required network infrastructure improvements and expansions as required
• Develop, implement and maintain all information security systems, policies and procedures
• Act as the primary administrator to keep distribution lists up to date
• Manage the company’s IT budget and ensure spending is both appropriate and optimized with all IT vendors
• Manage the IT team members, including in our international office in Malaysia
• Support all related website activities, including DNS maintenance, domain management and website development and maintenance
• Analyze complex business needs and assesses active IT systems to recommend appropriate use of information systems
• Drive policies for data security, backups, and disaster recovery and implements such policies
• Safeguard information system assets by identifying and solving potential and actual security problems
• Protect system by defining access privileges, control structures, and resources
• Recognize problems by identifying abnormalities; reporting violations
• Manage external vendors/subcontractors as needed
• Manage cloud-based services including e-mail, file storage, etc.
• Manage all software licensing and asset tracking

THE IDEAL CANDIDATE

The ideal candidate excels at embracing a mentality of “Yes, If.” They’ve got grit and tenacity and are ready to jump in and do whatever it takes to get the job done.

They also will have…

• At least 5 years of experience in IT systems and network management;
• Strong understanding of networking protocols, Backup/Disaster Recovery Solutions, Business Continuity and Redundancy Plans, Information Security systems and procedures, and Helpdesk Ticketing and Management;
• Proficiency with Microsoft administration tools (such as Azure and Powershell) and with AWS administration;
• Experience managing IT budgets and vendors;
• Proven track history of upholding security policies and response plans in high pressure situations;
• Willingness to take calculated risks and think outside the box when systems are down and time is critical;
• Demonstrated ability of time management with strong organizational skills;
• Excellent communication (oral and written) skills;
• Ability to handle confidential and sensitive information with integrity;
• Strong work ethic, ability to learn quickly and adapt to change;
• Ability to foster working relationships with a diverse userbase;
• Hands-on team player who possesses a can-do attitude;
• Self-starter with ambition to see initiatives through

REQUIREMENTS

• College diploma or university degree in the field of IT or Computer Science or 4 years of equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Active Directory knowledge is a plus.
• RMM, PSA, and BDR experience.
• CompTIA Security+ and CompTIA Network+ preferred

The typical work schedule is Monday-Friday, 8AM-5PM. Some overtime and weekends may be required when targets are not achieved or when…