Customer Onboarding Specialist; TeamUp UK

Customer Onboarding Specialist (Team Up UK)

Day Smart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award‑winning business software to thousands of users in a variety of industries.

At Team Up (), we help fitness businesses run smoother so they can focus on what matters most – their members. From Cross Fit gyms and yoga studios to martial arts schools and personal trainers, thousands of businesses trust Team Up to handle their payments, scheduling, member management, and much more.

An Onboarding Specialist at Team Up is responsible for guiding new providers through a seamless and efficient onboarding experience. This role involves delivering personalized training, managing data migrations, and ensuring each provider is successfully set up to use the platform to meet their business needs.

You’ll be one of several teammates helping build Team Up’s reputation by delivering truly exceptional experiences.

• Serve as the primary point of contact for assigned new customers throughout the onboarding process, communicating via meetings, chat, and email.
• Conduct live training sessions and platform walkthroughs tailored to each customer’s business goals and workflows.
• Educate providers on platform features, best practices, and setup configurations to ensure long‑term success.
• Monitor onboarding milestones, provide proactive communication, and follow up regularly to keep providers on track toward go‑live.
• Ensure all system configurations (e.g., payment settings, policies, and integrations) are properly implemented prior to launch.
• Share product updates and new features.
• Identify and resolve issues or roadblocks during onboarding, escalating to support or product teams when necessary.
• Champion our customers internally – sharing feedback, feature ideas, and insights.
• Collaborate with your teammates to keep raising the bar for excellent support.

• Assist providers with data import and migration using internal tools and AI, including customer lists, schedules, memberships, and billing information.
• Troubleshoot common data formatting issues and ensure accurate and complete data transfers.
• Collaborate with internal technical teams on complex imports or edge cases that require additional support.
• Knowledge sharing
• Contribute to the maintenance and improvement of internal onboarding documentation and provider‑facing resources.
• Stay current on new platform features and changes to ensure training and support remain up to date.
• Review AI support responses and help refine our help content.

• A natural communicator who’s confident writing and speaking in English
• Tech‑savvy and curious about how software works
• Empathetic and calm under pressure – you know how to turn tough situations around
• Organized, reliable, and able to manage your own time well
• A team player who celebrates wins and helps others succeed
• Comfortable giving and receiving constructive feedback
• Quick to be vocal about opportunities to improve processes and experiences.
• Motivated to go the extra mile to create an amazing customer experience
• Experienced working remotely and collaborating across time zones

• 2+ years of experience in an onboarding role.
• 2+ years experience with SaaS platforms.
• Strong communication skills with the ability to explain technical concepts in an approachable way.
• Experience with data imports, spreadsheets (Excel/Google Sheets), AI (used for data transforming) and troubleshooting of technical issues.
• Ability to manage multiple onboarding projects simultaneously and meet target go‑live dates.
• Team-oriented with a willingness to support others and contribute to a collaborative work environment.
• Quick to be vocal about opportunities to improve processes and experiences.
• Experience in the fitness industry

You’ll join a friendly and passionate, mission‑driven team that believes in supporting both our customers and each other to get the best outcomes. We’re remote‑first, growth‑minded, and always looking for ways to do things better, together.

Monday – Friday 9 am…