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Production Support Analyst

Job in Scottsdale, Maricopa County, Arizona, 85261, USA
Listing for: Capgemini
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR
Job Description & How to Apply Below
Position: Production Support Analyst 1

Overview

Job Description - Production Support Analyst 1 (052336)

Production Support Analyst 1

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

About Infrastructure Services

The Cloud Infrastructure Services Global Business Line is Capgemini s consulting and infrastructure build-and-run provisioning offering and supports the group s cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies.

With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Details

Job Title: Production Support Analyst 1

Location: Scottsdale, AZ

Travel: 25%

Responsibilities
  • Deployment technicians needed for a large enterprise environment hardware Refresh.
  • Knowledge in PC imaging, refresh roll outs, computer setup, and general technical troubleshooting abilities is preferred.
  • Travel to and from multiple buildings will be needed.
  • 13,000 machines/devices will be tracked and upgraded throughout the campus.
  • Any asset management or scanning experience is a plus.
  • Off hours support and flexibility will be needed.
  • Performs and/or coordinates IT Equipment setup and breakdown activities—including cabling to prepare hardware for proper operation.
  • Inspects physical hardware for proper operation.
  • Coordinates physical equipment installation and repairs with 2nd party service provider as needed.
  • Ensures hardware is placed and operated in an environment that complies with the vendor and standards for proper installation.
  • Completes all asset management of IT assets that are installed as well as stored in designated storage rooms.
  • Resolves entry-level clients issues during installation of IT assets.
  • Coordinates the removal and transport of assets from buildings to Tech Central warehouse facility.
  • Completes all Service Now requests that are designated in work queue.
  • Qualifications

    Required: Excellent communication skills and ability to manage teams and process across various locations.
    Shift requirement: Willingness to work weekends and as per demand

    Desired: Experience is system builds and dispatch. This requirement needs resource to work from office.

    What we offer

    Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

    We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

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