Sr Support Engineer Citrix Admin, Azure

Position: IN-Sr Support Engineer 1 - (Citrix Admin, Azure)
* Provide
** day-to-day operational support
** for Citrix Virtual Apps & Desktops (CVAD / Xen App / Xen Desktop)
* Support and troubleshoot issues related to
** Store Front, Workspace App, and Net Scaler Gateway (ADC)
*** Perform
** basic configuration and health checks
** of Citrix environments
* Troubleshoot and assist in managing
** Parallel Client ROMI
** deployments and integrations
* Support
** MFA authentication flows** (Azure AD MFA, Okta, Duo, RSA) with Citrix logins
* Work with
** Windows Server OS and Active Directory
** in Citrix environments
* Assist with
** incident handling, problem logging, and ticket resolution
** via Service Now (or similar ITSM tools)
* Participate in
** routine monitoring, patching, and upgrades
** as directed by senior engineers
* Develop
** basic Power Shell scripts
** for repetitive tasks and reporting
* Collaborate with
** senior engineers
** for escalations and mentoring
* Adapt to
** cloud-native concepts and AI-driven operations
** as part of learning and growth
** What we are looking for:
*** 5–8 years of hands-on experience with
** Citrix infrastructure** (CVAD, Store Front, Net Scaler)
* Knowledge of
** Parallel Client ROMI
** operations and troubleshooting
* Basic experience in
** Windows Server administration, AD, DNS, DHCP
*** Exposure to
** MFA and SSO integrations** (SAML, OAuth, OpenID Connect)
* Familiarity with
** VDI/DaaS concepts
** and user session troubleshooting
* Strong problem-solving and troubleshooting skills in
** end-user and Citrix environments
*** Willingness to work in a
** 24x7 shift environment
** Preferred Skills
* Exposure to
** Citrix Cloud and Azure Virtual Desktop (AVD)
** deployments* Knowledge of
** Zero Trust frameworks
** and modern security practices
* Familiarity with
** monitoring platforms** (Splunk, Elastic, Citrix Director, Service Now dashboards)
* Awareness of
** AI-driven monitoring and automation solutions** (predictive analytics, noise reduction, self-healing)
* Experience with
** automation/orchestration tools** (Terraform, Ansible – desirable)
* Working
* * knowledge of Azure Entra
** for MFA, SSO, and conditional access integrations

Soft Skills
* Strong sense of
** ownership and accountability
** in task execution
* Good communication skills to work with
** users and technical teams
*** Willingness to
** learn from senior engineers and adapt to new technologies
*** Proactive, with a
** problem-solving mindset
*** Customer-first mindset with strong ownership
** Our Values
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
** Scope:
** We are seeking a
** Cloud Infra Ops – Systems Engineer (Citrix)
** with 5–8 years of hands-on experience in Citrix and virtualization technologies. This role is a
** hands-on executor role**, focused on
** daily operations, troubleshooting, and support
** in a global environment. The candidate will work on
** incident resolution, system monitoring, and user support**, while continuously learning
** cloud adoption practices, AI-driven monitoring**, and
** Parallel Client ROMI operations**. The position requires
** availability for shift operations
** to support 24x7 business needs.

** Our current technical environment:*
* • Microsoft Azure  
• VMware ESXi    
*
* What you’ll do:

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