Sr Software Engineer - ServiceNow Development & ITSM

Sr Software Engineer - Service Now Development & ITSM page is loaded## Sr Software Engineer - Service Now Development & ITSMlocations:
Bangalore time type:
Full time posted on:
Posted Todayjob requisition :
254624
** Scope:
*** The Service Now team partners with business, IT operations, and engineering groups to deliver scalable and enterprise-grade Service Now solutions.
* This role focuses on leading the design, development, and implementation of complex Service Now modules and integrations while ensuring adherence to architectural and governance standards.
* The ideal candidate will play a key role in technical design, module configuration, custom application development, and automation across ITSM, CMDB, ITOM and CSM modules.
** Technical Environment:**
* ** Service Now Platform:
** ITSM, CMDB, ITOM (Discovery, Service Mapping, Event Management), CSM (knowledge)
* ** Scripting & Development:
** JavaScript, Glide scripting, Business Rules, Client & Server scripts, UI Policies, UI Actions, Flow Designer
* ** Integrations:
** REST, SOAP, Integration Hub, MID Server, API Authentication, Web Services
* ** Platform Components:
** Notifications, ACLs, Service Portal, Service Catalog, Scoped Apps, Forms & UI Builder
* ** Dev Ops/Agile:
** Update Sets, ATF,  Agile/Scrum.
* ** Cloud & Security:
** Role-based access control, platform security, data integrity
*
* What You’ll Do:

**** Design & Develop
*** Lead the design, development, and deployment of Service Now modules including ITSM, CMDB, ITOM and CSM.
* Configure and customize workflows, forms, business rules, client scripts, and notifications using JavaScript and Glide APIs.
* Develop custom applications and automation using Flow Designer and Integration Hub.
* Implement and manage integrations with enterprise systems via REST/SOAP APIs and MID Server.
* Design and maintain a robust CMDB with proper data modelling, discovery, and relationship mapping.
* Enable ITOM functionalities (Discovery, Service Mapping, Event Management) to improve operational intelligence.
** Govern & Support
*** Ensure platform configurations align with Service Now best practices and security standards.
* Develop and maintain Access Control Lists (ACLs) and enforce role-based access.
* Conduct code reviews, manage update sets, and support platform upgrades and releases.
* Troubleshoot and resolve complex platform issues and performance challenges.
* Collaborate with stakeholders to translate business needs into scalable technical solutions.
* Stay updated with the latest Service Now releases, features, and innovations.
** What We Are Looking For:
***
* Experience:

** 5–8 years total experience with a minimum of 5 years in Service Now development and implementation.
** Core

Skills:

*** Deep expertise in ITSM configuration (Incident, Problem, Change, Request)
* Advanced scripting skills (JavaScript, Glide API, Business Rules, Flow Designer)
* Strong knowledge of CMDB, Discovery, and data governance
* Integration expertise with REST/SOAP APIs, MID Server, and Integration Hub
* Working exposure to ITOM (Discovery, Service Mapping, Event Management) and CSM modules
** Platform Proficiency:
*** Scoped applications, Service Portal customization and UI Builder
* Update sets, version control (Git), Agile delivery practices
* Security management including ACLs and platform governance
*
* Certifications:

**
* ** Mandatory:
** Service Now Certified System Administrator (CSA)
* ** Preferred:
** One or more of the following:  + Certified Application Developer (CAD)  + Certified Implementation Specialist – ITSM / ITOM / CSM
** Our Values
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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