System Administrator

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives.

Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE).

We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

iMemories, owned by Ancestry, is a category leader in digitizing and preserving personal family memories. By combining innovative technology with a seamless online experience, iMemories makes it simple, convenient, and secure for consumers to convert legacy media such as tapes and film reels into digital formats that can be easily stored, accessed, and shared across devices. As part of the Ancestry family, iMemories is expanding its impact by helping people preserve, connect with, and share their most meaningful life moments.

The iMemories System Administrator will be part of a team that maintains an enterprise environment composed of 800 systems with over 2 petabytes of storage. We strive for uptime. We are looking for people with a passion for technology and a desire to learn new skills while improving their system administration talents. The candidate must be comfortable dealing with everything from high-end enterprise hardware to a low-end desktop printer.

Troubleshooting user desktop issues and answering user how-to questions is required. They will work closely with members of the technology and operations team to prioritize tasks to bring new systems, applications, and workstations online. Experience supporting a 24/7, multiple-shift operation is essential.

• Management of application software and workstations used by the operations organization.
• Ensure uptime of operations team; minimize work interruptions.
• Participate in hardware and system capacity planning and expansion.
• Participate in technical architecture and design discussions as a system and network expert.
• Help maintain all systems.
• Monitor and troubleshoot issues in workflow.
• Troubleshoot and problem solve any and all IT issues.
• Plan and prioritize upgrades, deployments, configuration changes.
• Coordinate with the technology group and operations on anything requiring outages that will cause work interruptions.
• Configure and deploy servers and workstations when needed.
• Perform hardware installs and cabling including upgrades and replacements.
• Setup, configure, and monitor O/S…