EClinicalWorks; eCW) Trainer - Scottsdale, AZ

eClinical

Works (eCW) Trainer
- Scottsdale, AZ

If you know eClinical

Works well enough to teach it — and you would rather spend your week in front of new hires and in clinics than buried in a ticket queue — this role was built for you. We are hiring an experienced eCW Trainer to lead new-hire EMR education, provider go-live support, and workflow coaching across our outpatient clinics throughout Arizona.

• Location: Scottsdale, AZ corporate training office, supporting outpatient clinics across Arizona
• Schedule: Monday–Friday. Monday & Tuesday are in‑office new‑hire training;
  Wednesday–Friday are on‑site at clinic locations
• Compensation: $80,000–$90,000 annually, depending on experience
• Benefits: Health, dental, and vision insurance; 401(k) retirement plan; paid holidays; and additional employee benefits
• Work Setting: Multi‑site outpatient clinic group — front office, back office, clinical teams, billing, and providers
• Remote / Hybrid / On‑Site: Hybrid — office‑based classroom training plus regular statewide clinic travel
• Employment Type: Full‑time, direct‑hire employee position

• Work Environment: Two structured training days each week in a Scottsdale office classroom setting, then three days of hands‑on, at‑the‑elbow support inside live clinics
• Department or Team: Training & Development, partnering daily with IT, clinic operations, clinical staff, and leadership
• Patient‑Facing Responsibilities: None directly — you train the staff and providers who deliver patient care, and you work inside active clinics while they are seeing patients
• Systems / EMR / Software: eClinical
  
  Works (eCW), the eCW support ticket system, eCW ePrescribe and EPCS licensing workflows, and Microsoft Teams for remote sessions
• Travel: Yes — regular travel throughout Arizona, including the Phoenix metropolitan area, Prescott, Tucson, Sierra Vista, and other clinic sites as needed. Required business travel costs are covered.
• Reporting Structure: Training & Development leadership; specific reporting lines are reviewed during the interview process

Your week has a rhythm. Monday and Tuesday you are in the office running new‑hire training — walking front office staff, back office staff, and clinical teams through the eCW workflows they will use on day one, then checking that they can actually do the work rather than just watch you do it. You build the agenda, keep the checklists current, and adjust your pace for a room that may hold both a first‑week hire and a fifteen‑year veteran switching systems.

Wednesday through Friday you are on the road. You travel to clinics across Arizona to support provider go‑lives, deliver refresher sessions, and sit beside users during live patient flow. This is where the training gets tested: a provider who needs a faster documentation path, a front desk team whose check‑in steps are costing them minutes per patient, a billing workflow that is generating avoidable rework.

You watch the real workflow, coach in the moment, and fix what you can on the spot.

The rest of the role is the connective work between those two halves. You partner with IT to review and resolve EMR help‑desk tickets, use the eCW support ticket system to research system issues, manage ePrescribe and EPCS licensing applications for provider onboarding, and take part in full eCW implementations and migrations from other EMR platforms. You will also be the person leadership asks when the question is “can eCW do this better?”

— and you will have room to answer it.

• You are the recognized eCW subject‑matter resource for providers, staff, and…