Director of IT Service Desk & AI-First End-User Support
Listed on 2026-10-06
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IT/Tech
HelpDesk/Support, IT Support, IT Business Analyst, Systems Administrator
arrivia seeks a Director of IT Service Desk & End-User Support in Scottsdale to lead a global, 2,000-employee service desk and end-user computing team. This build role will drive AI-first self-service, automate workflows, and set the standard for employee technology experience.
The role requires ITIL v4, ITSM expertise (Service Now/Jira), and hands-on endpoint management with Intune/SCCM/Jamf. You will report to the EVP of IT Operations and shape flagship programs and metrics.
Are you ready to take on the Director of IT Service Desk & AI-First End-User Support role at Arrivia, Inc.?
The following position is for a Director of IT Service Desk & AI-First End-User Support with Arrivia, Inc.
Our team is growing, and we are hiring a Director of IT Service Desk & AI-First End-User Support in Scottsdale, AZ, United States.
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