Tier 2 ; k) Participant Support Specialist
Listed on 2026-10-11
-
IT/Tech
IT Support
Gusto is seeking a Tier 2 Customer Support specialist for its Retirement team in a hybrid role. You will handle complex educational and technical inquiries from 401(k) participants and IRA owners, acting as a trusted resource across email and phone while collaborating with Product, Engineering, Operations, and Legal to drive improvements.
You'll manage sensitive conversations with empathy, maintain high CSAT scores, and own the participant lifecycle from onboarding to resolution.
This is a great opening to take on the Tier 2 401(k) Participant Support Specialist role at Gusto.
We invite applications for the Tier 2 401(k) Participant Support Specialist position located in Scottsdale, AZ, United States.
The following position is for a Tier 2 401(k) Participant Support Specialist with Gusto.
Our organisation is growing, and we are hiring a Tier 2 401(k) Participant Support Specialist in Scottsdale, AZ, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).