Server Supervisor

Under direct supervision of the Infrastructure Manager, the Server Supervisor manages the day-to-day operations of the Server team members, to support the physical and virtual server infrastructure, electronic data storage solutions and cloud-based infrastructure.

This job class is treated as FLSA exempt.

Essential functions may vary among positions but may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.

1. Leadership:
Provides leadership and promotes shared responsibility among the team. Continually seek to further group empowerment and conflict resolution. Coordinates team staffing and workflow requirements to provide work coverage and administrative notification during periods of personnel absence. Defines direction, goals and objectives of the server team. Participates in maintaining and continuously improving SRPMIC information systems.

2. Supervision:

• Prepares timely Employee Performance Appraisal Reviews (EPAR) for assigned staff.
• Act as timekeeper for biweekly Time & Labor inputs/approvals in People Soft.
• Directs the daily operational tasks and technical projects for assigned staff.
• Assists in setting the direction and leads staff in Server technology strategic planning.
• Provides guidance and leadership for the Server staff.
• Enforces the implementation of Best Practices
• Manage the ticket queue for the Server team, assigning tasks and distributing the workload for the team. Create tickets to address supporting tasks and project related tasks.

3. Mentoring:
Mentors Server Level I, II and senior staff so they attain the technical and customer service skills, along with experience, necessary to perform independently and attain further career progression goals.

4. Server Services Management:
Ensures Server Services are operational, troubleshoot issues and resolves problems promptly, efficiently and accurately. Provides oversight for switch installation, upgrades, patches, tuning, performance monitoring, troubleshooting, supports environments and procedures for the administration of all SRPMIC Tribal Government Server Devices.

• Responsible for management of Server hardware/software maintenance agreements and renewals.
• Develops schedule for Server hardware replacements and/or upgrades needed for existing systems to maintain stability of all devices.
• Develop a schedule for Server software upgrades needed for existing systems to maintain stability of all devices.
• Develops plans, provides overall technical direction and makes recommendations for future SRPMIC technology acquisitions.
• Develop standards for all Server hardware. Formulates and updates documentation for the SRPMIC Server architecture, application installation procedures and general Server policies.
• Prepares and executes solutions with minimal interruption to basic services.
• Leads the Server team in identifying Root Cause Analysis and formulation of effective Correction Actions (RCCA).
• Reviews and approves standard operation procedures (SOP) and ensures that all systems have an accurate system operations guide (SOG).
• Monitors the Server infrastructure using approved monitoring tools.
• Implements measures to ensure Server “Up-Time”

5. Budget Preparation and Tracking:

• Assists in the preparation and provides recommendation of the annual operating budget request to the Infrastructure Manager to maintain and improve IT Services
• Assists in the preparation and provides recommendations for the annual Capital Improvement Projects (CIPs) request process.
• Works with the Infrastructure Manager regarding budgeting for Server component additions, upgrades and service support.
• Tracks and…