Consultant, Product Architect

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

As a Consultant, Product Architect on the Customer Solutions team, this role provides architecture leadership for the Interactions product portfolio, supporting customer engagement, digital experience, journey analytics, and downstream customer solutions. Key platforms include Journey Data & Analytics (JDA), CTM, Celebrus, Full Story, UXCam, and related interaction, analytics, privacy, and event-capture technologies.

This role is responsible for evolving product architecture and technology roadmaps while ensuring alignment with Nationwide's enterprise architecture standards, security requirements, resilience objectives, and privacy expectations.

Key Responsibilities Define and evolve architecture, solution patterns, and technology roadmaps for the Interactions portfolio, including JDA, CTM, Celebrus, Full Story, UXCam, and related platforms.

Translate customer experience, digital analytics, and business requirements into scalable application, integration, data, API, and cloud solutions.

Assess platform capabilities, identify architectural risks and dependencies, and recommend modernization, integration, consolidation, or replacement strategies.

Provide thought leadership in digital analytics, customer journey analytics, event-driven architecture, API-led connectivity, streaming and batch integrations, consent management, and privacy-by-design practices.

Drive improvements in data quality, lineage, retention, archival, recovery, and lifecycle management while ensuring appropriate protection of sensitive data.

Partner with product, engineering, data, security, privacy, platform, and business stakeholders to guide architecture decisions, support product roadmaps, and communicate technical recommendations.

Core Technology Scope Interaction & Journey Analytics: JDA, CTM, Celebrus, Full Story, UXCam, and related customer-interaction platforms.

Digital Analytics:
Event capture, web tagging, session replay, customer behavior analytics, consent management, and privacy-preference solutions.

Integration & APIs: REST and SOAP services, Apigee, API design, service orchestration, notifications, and consumer integrations.

Messaging & Event Streaming:
Kafka, MQ, publish/subscribe patterns, event-driven integration, and error-handling strategies.

Data & Cloud Platforms:
Data modeling, analytics data flows, AWS, Kubernetes, cloud-native services, observability, resilience, and operational support.

Preferred Experience & Skills8+ years of experience in architecture, enterprise integration, digital analytics, data platforms, or related technology domains.

Experience guiding production platforms through enhancements, upgrades, migrations, modernization efforts, and technology transformations.

Strong knowledge of APIs, integration patterns, messaging platforms, event streaming, and cloud-native architectures.

Experience with technologies such as Java, Spring Boot, Microsoft SQL Server, Oracle, AWS, Kubernetes, and Informatica, or comparable platforms.

Experience with digital analytics, customer-interaction, or customer-experience platforms is preferred.

Strong architecture and consulting skills across APIs, event-driven solutions, data modeling, analytics enablement, and privacy-by-design principles.

Ability to communicate complex technical concepts to…