Tier II Desktop Support - Onsite

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Compensation Considerations:

Grade: 117

Hourly Pay: 23.41
-30.30 per hour DOE

Work Schedule:

Monday
- Friday 8am - 5 pm onsite

Work Location:

Scottsdale, Arizona Work Shift (if applicable):

Shift 1 (United States of America)

Job Description:

PC Technician IIGrade: 117

Hourly Pay: 23.41
-30.30 per hour DOE

Work Schedule:

Monday
- Friday 8am - 5 pm onsite

Work Location:

Scottsdale, Arizona Your Career. Your Purpose. Our Mission.

At Vitalant, your work can make a difference—even when you’re working behind the scenes.

As a PC Technician II, you’ll help keep the technology our teams rely on running smoothly so they can stay focused on what matters most: supporting Vitalant’s lifesaving mission.

This is an opportunity for an experienced PC support professional who enjoys solving problems, helping people, and taking ownership of technical challenges. You’ll provide hands-on support for computers and peripheral equipment, troubleshoot more complex hardware and software issues, and serve as a technical resource for your peers.

You’ll join an organization created to care and a team committed to leading—together.

What You’ll DoIn this role, you will:

Configure, install, maintain and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners and other peripheral equipment.

Diagnose hardware and software problems, network communication issues and connectivity problems through resolution.

Resolve issues escalated by other support team members and independently research solutions to technology problems.

Monitor and update trouble tickets, document resolutions and contribute to the team’s knowledge base.

Manage projects involving PC hardware and software upgrades or replacements.

Help evaluate new desktop technology and make hardware and software recommendations.

Define hardware configuration standards, write SOPs, and create and maintain standard PC images.

Maintain critical parts inventory and support accurate inventory control of data-processing hardware.

Coordinate equipment repairs with vendors.

Assist with workflow coordination, training and mentoring of support staff as needed.

What You Bring Associate’s degree or an equivalent combination of education and experience

Three years of related experience, including PC repair, troubleshooting and configuration and experience reading hardware diagrams

Working knowledge of PC software packages and operating systems

Working knowledge of PC hardware components

Strong customer service and interpersonal skills

Ability to organize and prioritize a changing workload with multiple priorities

Ability to work effectively as part of a team Ability to maintain confidentiality

Flexibility to work varying shifts

Valid in-state driver’s license

Relevant hardware or software certification preferred

More Than a Technology Job At Vitalant, every role contributes to something bigger. The technology you support helps connect our employees, operations and resources so our teams can deliver on our mission every day.

If you’re an experienced PC technician who enjoys being the person others can count on when technology gets complicated, we’d like to hear from you.

REQUIREMENTS:

KNOWLEDGE/EDUCATION Associate's degree or equivalent combination of education and experience required.

Working knowledge of various PC software packages and operating systems required.

Working knowledge of PC hardware components required.

LICENSES/CERTIFICATIONS Relevant hardware or…