Manager - Data Management

Manager - Data Management Role Summary This role focuses on creating and implementing data management strategy and goals, aligning with department and enterprise strategy. This role oversees a team of Data Management specialists and managers and partners extensively with other business areas.

It drives enterprise-wide oversight of static and dynamic data, ensuring data integrity, vendor coordination, and centralized processing to support strategic objectives.

Leads, develops, and manages a team of analysts accountable for the health, quality, and operational oversight of domain-based data products. Establishes clear roles, performance expectations, and development plans in accordance with all applicable Human Resources policies and procedures.

Owns the operating model for analysts across assigned domains, including issue intake and triage, ownership assignment, escalation, remediation tracking, change coordination, and ongoing health monitoring.

Defines and implements data quality frameworks, standards, controls, and scorecards. Ensures critical data elements have documented rules, thresholds, monitoring, exception management, root-cause analysis, and sustainable remediation processes.

Leads master data management practices for core domain entities, including data definition, match and merge, survivorship, hierarchy management, reference data, golden-record management, and lifecycle governance.

Establishes and monitors operational service levels and key health indicators for domain data products, including data freshness, completeness, accuracy, timeliness, availability, incident trends, and remediation performance.

Directs the investigation and resolution of complex data incidents and recurring quality issues. Coordinates business, product, engineering, governance, and source-system partners to address root causes and prevent recurrence.

Serves as a subject matter expert in data quality, master data management, metadata, lineage, controls, and data governance, and applies these disciplines to improve the trustworthiness and usability of sales, marketing, and CRM data products.

Provides leadership for major data management initiatives. Oversees scope, delivery commitments, risks, dependencies, budget considerations, controls, and regulatory requirements, and makes decisions on complex data and workflow matters.

Partners with data product managers, business owners, technology teams, and governance stakeholders to define accountability, prioritize improvements, and embed data quality and MDM requirements throughout the data product lifecycle.

Develops transparent operational reporting and management insights for data product health, control effectiveness, data quality analyst performance, and business impact. Uses trends and analysis to identify risks, improve processes, and guide investment decisions.

Advances data quality analyst capabilities through practical standards, training, tools, automation, and communities of practice, while tracking relevant industry trends and evolving enterprise requirements.

Participates in special projects and performs other duties as assigned.

Qualifications and Skills Minimum 8 years of related work experience in data management or a team leadership role.

Bachelor’s degree (B.E./B.Tech) in relevant fields such as Computer Science, IT, or Software Engineering, or a Master’s degree/Diploma in Computer Science. Graduate degree preferred.

Proven ability to lead and manage teams, handle complex data workflows, and oversee vendor relationships. Strong background in operational metrics, data governance, and process improvement.

Expertise in managing static and dynamic data types, working with third-party vendors, and performing data control and audit tasks.

Special Factors…