Mechanical Automotive Claims Adjuster

Our fast-growing company is looking for a detail oriented, take‑charge personality, “excited to learn individual” to take on the position of MECHANICAL AUTOMOTIVE CLAIMS ADJUSTER at our warranty administration company. The ideal candidate will have a minimum of one-year experience in retail auto parts/service and be able to demonstrate a history of excellent communication and detail-oriented administration skills. This position requires the ability to understand, interpret, and explain policies and concepts to individuals at every level of customer knowledge, making professionalism, tact, and well-developed people management skills a must.

We are always seeking bilingual employees, especially those fluent in Spanish. If you speak Spanish, please note that in the next steps.

• Promptly and effectively handles to conclusion mechanical claims with moderate direction and oversight. Adjudicating GAP, Tire & Wheel, Key Replacement, PDR, and other claim types may be necessary.
• Analyzes information captured through communication from repair facilities and customers to verify and determine coverage.
• Research all resources available to validate claim accuracy.
• Determines the claim payment amount to be paid to the policyholder or claimant for breakdowns or losses.
• When necessary, investigates, evaluates, negotiates, and equitably settles the claim to the policyholder/claimant, which may include interviewing dealer representatives, agents, and claimants for claim settlement resolutions.
• Establish, approve (within established limits), process, and apply reimbursements to Insurance Carrier accounts, Selling Dealer accounts, parts Vendors, Policy holders and any internal PWC accounts.
• Interacts daily with Agents, Sub-Agents, Policyholders, Dealers and Repair Facilities to answer and resolve any outstanding claim issues.
• Initiates and conducts follow‑ups via proficient use of claims systems and related business systems
• Maintains and develops current knowledge of the mechanical claims adjudication process, which may require attendance at various seminars or training sessions.
• Fluent in another language like Spanish.

• ASE Certification(s) or willing to obtain if hired.
• Minimum one-year experience in claims adjusting, retail auto parts/service, or general automotive preferred.
• Must be detail oriented and become knowledgeable of Prosidium Administration procedures, policies, and coverages.
• Typing, minimum 40 wpm.
• Tactful and mature.
• Excellent written and verbal communication skills.
• Good telephone and organizational skills.
• Intermediate level of proficiency in Microsoft Office programs such as Outlook, Word, and Excel.
• Able to effectively present information in one‑on‑one and group situations to customers, clients, and other employees of the organization.
• Able to apply common logic to carry out instructions furnished in written, oral, or diagram form.
• Sound administrative skills, well-developed people, and principles management skills.