Risk Manager, Southwest

Claims Management Receive incident and damage reports from field crews, supervisors, project managers, and safety personnel. Open claim files promptly, coded to the correct operating company, project, and cost center. File first reports of injury and casualty notices with Liberty Mutual within required state and program time frames. Identify any claim whose exposure, complexity, or litigation risk exceeds Risk Manager authority and refer it to the Claims Manager the same day.

Manage assigned workers’ compensation, automobile, general liability, property, equipment, and other applicable claims from initial reporting through resolution. Coordinate timely claim reporting, documentation, and follow-up with Southwest Operations personnel, insurance carriers, third-party administrators, brokers, and legal counsel. Maintain active oversight of claim status, financial exposure, reserves, litigation developments, and resolution strategies. Escalate significant developments and settlement recommendations to the ESSC Risk Team in accordance with established authority.

Partner with Human Resources, Safety, and operational leadership on employee injury claims, supporting communication, documentation, and return-to-work coordination. Identify potential recovery opportunities, including subrogation and contractual risk transfer, and coordinate follow-through with the appropriate stakeholders.

Insurance Administration Serve as Southwest Operations’ resource for general insurance questions, coverage inquiries, and routine program administration, coordinating with ESSC Risk leadership and designated broker and carrier contacts. Support ESSC Risk Team Leadership administration of Owner-Controlled and Contractor-Controlled Insurance Programs (OCIPs and CCIPs), including enrollment, reporting, documentation, and claims coordination, as applicable. Support ESSC Finance Team to maintain accurate insurance exposure information, including relevant equipment, vehicle, property, payroll, revenue, and project data, to support renewals, audits, and coverage updates.

Assist with builders’ risk and other project-specific insurance needs in coordination with ESSC Risk leadership.

Risk Management In conjunction with ESSC Risk Leadership-Identify gaps, exceptions, or potential uninsured exposures and coordinate appropriate review before commitments are made. Evaluate recurring claims, loss trends, and business exposures to identify practical opportunities to reduce preventable losses and improve risk controls. Provide guidance on claim-reporting requirements, documentation practices, insurance processes, and escalation expectations.

Reporting Maintain accurate, current claims and insurance records using ESSC designated systems and reporting practices. Prepare claim summaries, trend analyses, and updates for the ESSC Risk Team and appropriate Southwest Operations stakeholders. Support Total Cost of Risk reporting through accurate tracking and reconciliation of claim payments, deductibles, retained losses, and other risk-related expenses. Coordinate with Finance and Accounting to resolve discrepancies, validate supporting information, and improve reporting consistency.

Business Partnership and Process Improvement Build effective working relationships with Southwest Operations Leadership, Operations, Finance, Human Resources, Safety, and the broader ESS Companies Risk team. Implement ESSC claims and insurance procedures within Southwest Operations while identifying opportunities to make those processes more efficient and responsive. Provide practical guidance to employees involved in claims reporting, insurance documentation, and related administrative processes. Keep ESSC Risk Leadership informed of…