Multi-Site Property Manager at Optima, Inc. Scottsdale, AZ

Job Description

Position Brief – Multi-Site Property Manager, Optima Kierland Apartments

We are seeking a Multi-Site Property Manager for Optima Kierland, our luxury apartment development comprising three towers, consisting of nearly 600 apartment homes, located in Scottsdale, Arizona. The Multi-Site Property Manager will play a key role in overseeing the daily operations, ensuring the highest standards of service, and driving the financial performance of each property. Working closely with our Asset and Community Leadership Team, you will be a central figure in our management team, carrying significant responsibilities and contributing to collective decision-making.

Your expertise in property management will be crucial in providing the insights and leadership needed to guide our growth and success.

In this role, you’ll navigate Optima Kierland’s complex operational landscape, ensuring that all aspects of property management align with our objectives and plans. Your leadership will foster a culture of excellence, ensuring that operational processes are efficient and effective.

Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building, and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house – development, architecture, construction, sales, and management – for a dynamic system that offers greater focus and fluidity.

We are committed to delivering extraordinary living through design, innovation, sustainability, and management.

• Achieve performance goals, including resident satisfaction, net operating income, occupancy and facility management.
• Lead the daily activities of the team, including leasing, administrative, concierge and maintenance resources, to ensure the team is engaged and achieving performance goals.
• Provide timely feedback to and on-going training of team members.
• Take ownership of your community by continuously walking, monitoring, and correcting issues that are identified, either yourself or with your team.
• Manage the maintenance team to ensure the creation and implementation of an effective preventive maintenance program and responsiveness to our residents’ service requests to maintain the property and provide resident service at the highest standards.
• Develop and implement initiatives for the property and team to further enhance resident satisfaction, and the property’s performance and reputation.
• Oversee the property’s marketing and online presence and ensure that the property is optimized on all platforms.
• Drive proactive communication and engagement with our residents to ensure satisfaction and timely resolution of issues that may arise.
• Develop and manage the property’s operating and capital improvements budgets, including overseeing rent collection, monitoring cash flow requirements, and adjusting operations as appropriate.
• Manage financial and other reporting requirements in collaboration with Optima’s accounting team.
• Manage vendor relationships, including collecting bids, administering contracts and supervising performance.
• Represent Optima and participate in scheduled resident social events.
• Proactively and regularly advise the National Director of Property Operations as to property performance and any issues that may arise.
• Adhere to all federal, state and local legal requirements for property management, including fair housing.
• Serve as the on-call or emergency resource and be available after hours or weekends, as needed.

• 8+ years’ experience as an onsite property manager at luxury apartment communities.
• Experience leading a medium to large team with success as a coach, leader and mentor.
• Proficiency with Yardi Voyager 7s and Rent Café Site Manager.
• Ability to operate in multiple software applications.
• Proficiency with Microsoft Office Suite.
• Experience creating and managing operating and capital budgets and…