Chief Operating Officer

Chief Operating Officer – 10X Health System

10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well‑being. The organization uses cutting‑edge solutions and personalized health plans to empower individuals to achieve peak physical and mental performance.

Position Summary

Seeking an experienced operator who thrives in fast‑growth environments and is energized by building robust systems, teams, and structure to support scale. Reporting to the President, the COO will lead the company’s operating model across business and clinical functions and ensure consistent, high‑quality performance as the organization expands across sites, markets, and modalities. The leader will guide enterprise planning, operational execution, financial performance, and cross‑functional alignment while cultivating a culture of excellence, accountability, and innovation.

Key Responsibilities

• Leadership and Operating Model
- Shape the operating model for rapid expansion, ensuring structure, systems, and processes support near‑term performance and long‑term growth.
- Partner with the President and executive leadership on planning, prioritization, and resourcing across all functions.
- Create clarity around goals, accountability, and expectations through a consistent rhythm and clear metrics.
- Provide transparent updates on operational performance, risks, and opportunities.

• Operational Performance
- Oversee day‑to‑day operations: customer experience, practice management, supply chain, and corporate operations.
- Build scalable processes that improve consistency, efficiency, and quality across clinics and teams.
- Balance clinical excellence, patient experience, and financial return in operational decisions.
- Strengthen vendor and partner relationships to support expansion and supply reliability.
- Maintain infrastructure and processes to enable rapid expansion into new markets and services.
- Own operational budgets and performance targets; partner closely with Finance on forecasting and cost management.
- Identify opportunities to improve margins, productivity, and resource allocation.
- Support growth leadership by ensuring customer development teams are equipped to meet revenue goals and build strong stakeholder relationships.

• Clinical and Patient Experience
- Collaborate with Clinical leadership to strengthen care delivery, ensuring it is efficient, engaging, and aligned with company standards.
- Partner with Technology leadership to prioritize and deliver innovations that enhance operational scalability and clinical outcomes.

• Culture and Team Development
- Develop leaders across operations and partner with People on hiring, training, and performance management.
- Align incentive plans, team goals, and performance standards with company priorities.
- Act as a visible, accessible leader comfortable working across all levels of the organization.

• Compliance and Quality
- Oversee operational risk management, including contingency planning, business continuity, safety, and compliance across operating units.
- Ensure adherence to regulatory requirements across markets and maintain systems supporting operational and clinical compliance.

Required Competencies

• Demonstrated success leading operations in a high‑growth, multi‑site healthcare organization.

• Exceptional strategic thinking, translating vision into scalable systems, processes, and execution.

• Executive presence and strong communication skills, including comfort presenting to the Board.

• Proven ability to lead through change and influence senior leaders and cross‑functional stakeholders.

• Deep analytical capability, systems thinking orientation, and experience implementing operational frameworks.

• Financial acumen: P&L ownership, budgeting, forecasting, KPI development.

• Ability to develop leaders, strengthen teams, and foster a culture of excellence.

Education and Experience

• 15+ years of progressive leadership experience in healthcare operations across multi‑site and multi‑market environments.

• 7+ years in a senior leadership role (SVP, COO, GM, or…