Learning & Dev Spec, Sr

Location:

Scottsdale, AZ, United States

Category:
People & Facilities

Job

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

The Lead Talent Growth & Performance Partner is a senior member of the Talent Growth & Performance Team who partners closely with the Manager of Talent Development to ensure smooth day-to-day operations, consistent training delivery, and alignment with business priorities. This role does not include direct people management but serves as a mentor, coach, and operational leader for peers, driving best practices, consistency, and continuous improvement across the training function.

• Manage, maintain, and review the training calendar to ensure coverage across all training sessions.
• Oversee training logistics, including room reservations, AV setup, materials prep, and supply inventory.
• Serve as the point of contact for key operational issues:
  Day 1 no-shows, payroll emails, attendance issues, dropouts, training escalations, and system access needs.
• Maintain team documents, trackers, surveys, and reporting tools (e.g., Training Tracker, End of Training Surveys, Leadership Recaps, Quarterly Business Review WIPs).
• Partner with IT, Facilities, HR, and Lines of Business to proactively address operational issues and ensure smooth onboarding.

• Act as a coach and mentor to trainers, sharing best practices, modeling consistency, and supporting professional growth.
• Lead onboarding for new trainers, ensuring seamless integration into the team.

Provide peer review of End-of-Training Leadership Recaps and other key deliverables before stakeholder distribution.

• Attend Line of Business planning meetings to forecast training needs and align on cadence based on anticipated headcount.
• Partner with product owners post-training to review outcomes, gather feedback, and ensure alignment with business goals.

• Develop and maintain training frameworks and best practices to standardize and elevate training quality across all products.
• Proactively monitor team performance and stakeholder communications for consistency and adherence.
• Lead immediate problem-solving during training sessions (e.g., class disruptions, conflicts, knowledge check failures).
• Drive process improvement initiatives and create clear escalation guides in partnership with HRBPs (e.g., attendance, behavior, performance issues).

• Design and deliver reporting that highlights training participation, engagement, and business impact.
• Provide executive-ready summaries and recommendations to leadership.

• 5+ years of facilitation and/or training experience.
• 3+ years in a senior training, instructional design, or training operations role.
• Bachelor’s degree or equivalent experience.
• Strong facilitation skills and ability to mentor peers.
• Demonstrated project management and process improvement experience.
• Proven ability to manage stakeholder relationships and deliver…