Senior Leader, Escalation Services & AI Ops
Listed on 2026-10-17
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Management
IT Project Manager -
IT/Tech
IT Project Manager
Gusto is hiring a Senior Leader to helm Escalation Services within Benefits Services. You’ll lead a white-glove team handling executive escalations and complex benefit issues while redesigning the escalation system and building an automation roadmap with AI.
Strong leadership and cross-functional influence are essential. You’ll shape policy, dashboards, and performance metrics to drive faster resolutions and superior customer outcomes, in a hybrid role across Denver, Phoenix, and Scottsdale
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Step into the Senior Leader, Escalation Services & AI Ops role at Gusto in Scottsdale, AZ, United States and grow with us.
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